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Big problem for small businesses like theirs, which depend on part-time teenage workers. they are the ones that determine whether one of our customers, one of our guests is going to make a purchase, spend more or come back again. they impact that. they impact our bottom line. down the boardwalk from the whitings, joe marini the third, owner of marinis by the sea say pretty much the same thing. as any parent would know, they re teenagers. they come with their whole set of teenage issues. manage through the eyes of today s teens rather than through the eyes of when they were a teenager. teenage dream it s a challenge that both ken and jeff have met by making changes in their own management team style. realizes what used to work in the past isn t working anymore. what is it that i need to do to make it work? it can be done takes a different mind-set. if you want to gain more from the people who affect your business and affect your performance as an employer, as a ....
Questioning of, oh, i didn t get the message because i ve got it. you got the e-mail. you got the text. it s on your phone. i get a feedback of when they looked at it. so i know they ve looked at it. another sign of the times came when the whitings realized that their employees didn t care about the expensive end of the summer thank you party. we canceled that program in its entirety, took that budget and moved it into an instant gratification program. teenage employees doesn t look much further past friday night. telling them to stick around for two, three months down the road, then they ll get rewarded doesn t work. the key they use is a scratch-off card they hand out when a manager sees an employee going the extra mile. it s a scratcher. star card. and this is what we use for instant gratification, as i go through my stores, if i catch somebody doing something right, there s no need to make them wait. you can scratch it off and get $20. it keeps people going. they work f ....
Manager, then you need to make sure that you re guarding your attitude. next thing, whitings scrapped all of the written handouts and put their training material online. you need to make sure, one, that you re using all the digital things, that you re texting information, that your schedules are on the internet and online, that you ve got a facebook page and you have an employee website that s open 24/7. we just have to change the way that we package information and how we deliver it. that s when the whitings moved their scheduling online as well. the teens loved it. it cut their management costs in half. i used to have one of our full-time managers in the summer took two full days to do next week s schedule. now they re down to less than a day. it puts the responsibility of the schedule in the employee s hands. if they cannot make it to work, they have the ability to post their shift on a trade board. when ken and jeff told joe about it, he quickly adopted it for his can ....
the whitings put their training material online. you immediate to make sure, one, that you are using all the digital things. you are texting information and that your schedules are on the internet and online. you have a facebook page and website that s open 24/7. we just got to have we have to change the way that we package information and how we deliver it. that s when the whitings moved their scheduling online as well. the teens loved it and it cut their management costs in half. based on one of our full-time managers in the summer took two full days to do the next week s schedule. now they are down to less than a day. puts the responsibility of the schedule in the employee s hands. if they can t make to it work they have the ability to post their shift on the trade board. joe quickly adopted it for his candy shop. there s no more questioning ....
Too. he s ken s 30-year-old nephew. i would strive and work hard to not only meet but to exceed their expectations and today you don t see that. ken and jeff are third and fourth generation family partners at whiting s foods which has been running food concessions at this famous california seaside amusement park since 1953. i am a tremendous advocate today s teens are as able as ever but they are far less prepared. employers also are far less prepared to deal with the age group. the whitings say this management problem is not limited to santa cruz. based on their consulting business called waves for success they see a national trend stretching from the california beaches to the jersey shore. employers like jeff and ken say this difference in attitude is a big problem for small businesses like theirs. ....