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Detailed text transcripts for TV channel - MSNBC - 20130525:09:55:00

Which depend on part-time teenage workers. they are the ones that determine whether a one of our customers, one of our guests, is going to make a purchase, spend more, or come back again. they impact that. they impact it. down the boardwalk from the whitings, joe, owner of marinis by the sea, says pretty much the same thing. as any parent would know, they are teenagers so they come with their whole set of teenage issues. manage through the eyes of today s teens rather than through the eyes of when they were a teenager. it is a challenge that both ken and jeff met by making changes in their own management team style. realize what used to work in the past isn t working anymore. what is it that i need to do to make it work? and it can be done but takes a different mindset if you want to gain more from the people who affect your business and affect your performance as an employer, there is as a manager, you need to make sure you are guarding your attitude. ....

Joe Quickly , Marinis By The Sea , Jeff Whiting , Making Changes , Past Isnt Working Anymore , Management Team ,

Detailed text transcripts for TV channel - MSNBC - 20130519:11:56:00

There is as a manager, you need to make sure you are guarding your attitude. the whitings put their training material online. you immediate to make sure, one, that you are using all the digital things. you are texting information and that your schedules are on the internet and online. you have a facebook page and website that s open 24/7. we just got to have we have to change the way that we package information and how we deliver it. that s when the whitings moved their scheduling online as well. the teens loved it and it cut their management costs in half. based on one of our full-time manageners the summer took two full days to do the next week s schedule. now they are down to less than a day. puts the responsibility of the schedule in the employee s hands. if they can t make to it work they have the ability to post their shift on the trade board. joe quickly adopted it for his candy shop. there s no more questioning ....

Training Material , 24 7 , Management Costs , Joe Quickly , Candy Shop , Trade Board ,

Detailed text transcripts for TV channel - MSNBC - 20130519:11:55:00

Big problem for small businesses like theirs. which depend on part-time teenage workers. they are the ones that that determine whether a one of our customers, one of our guests, is going to make a purchase, spend more, or come back again. they impact that. they impact it. down the boardwalk from the whitings, joe, owner of marinis by the sea, says pretty much the same thing. as any parent would know, they are teenagers so they come with their whole set of teenage issues. manage through the eyes of today s teens rather than through the eyes of when they were a teenager. it is a challenge that both ken and jeff met by making changes in their own management team style. realize what used to work in the past isn t working anymore. what is it that i need to do to make it work? and it can be done but takes a different mindset if you want to gain more from the people who affect your business and affect your performance as an employer, ....

Joe Quickly , Marinis By The Sea , Jeff Whiting , Making Changes , Management Team , Past Isnt Working Anymore ,

Detailed text transcripts for TV channel - MSNBC - 20130519:11:54:00

Would have been fired, back in my day. i remember as a young kid having the automatic respect for a supervisor. jeff whiting is old school, too. he s ken s 30-year-old nephew. i would strive and work hard to not only meet but to exceed their expectations and today you don t see that. ken and jeff are third and fourth generation family partners at whiting s foods which has been running food concessions at this famous california seaside amusement park since 1953. i am a tremendous advocate today s teens are as able as ever but they are far less prepared. employers also are far less prepared to deal with the age group. the whitings say this management problem is not limited to santa cruz. based on their consulting business called waste for success they see a national trend stretching from the california beaches to the jersey shore. employers like jeff and ken say this difference in attitude is a ....

Jeff Whiting , Old School , Family Partners , Food Concessions , California Seaside Amusement Park , Age Group , Management Problem , Consulting Business , California Beaches To , Santa Cruz , Jersey Shore ,

Detailed text transcripts for TV channel - MSNBC - 20120506:11:32:00

i would drive and not only meet but exsaid their expectations. today you don t see that. ken and jeff are third and fourth generations at whitings food who has been running food concessions at this famous seaside amusement park since 1953. today s teens are as able as ever but they re far less prepared. employers also are far less prepared to deal with the age group. the whitings say this management problem isn t limited to santa cruz. based on their team work force business, they see a national trend stretching from the california beaches to the jersey shore. why wouldn t you mack a sale. i will leave you alone. no. denny s on my case. i m like i don t usually keep in a job in the summer. ....

Jeff Whiting , Ken Whiting , Whitings Food , Food Concessions , Famous Seaside Amusement Park , Team Work Force Business , Management Problem , Isn T , Age Group , Santa Cruz , Denny S , Wouldnt You Mack , Jersey Shore , California Beaches ,