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New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers Seite 1

06.02.2024 - A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an impact on CX automation over the next 12 months while 53 percent indicated artificial intelligence (AI) and 23 percent said digital channels will be . Seite 1

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New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers -February 06, 2024 at 08:36 am EST

A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an impact on CX automation over the next 12 months while 53 percent indicated artificial intelligence .

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New Verint Research Highlights Retail Holiday Staffing Shortages, Underscoring the Need for Customer Experience Automation

Beyond Resolving the ‘Help Wanted’ Issue, Omni-Channel Retailing Success Depends on Connecting Customer Data Across All Channels and Putting Customer Feedback into Practice .

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New Research Shows Digital Channel Usage and Customer Service Expectations Skyrocketing

77 Percent of Businesses Say Consumer Expectations and Demands are Up – Organizations Forging Ahead with AI and Automation as Strategic Customer Experience Force-Multipliers .

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Verint Announces Engage 2023 Customer Engagement Conference Speaker Lineup Featuring Trailblazer Sandra Douglass Morgan of the Las Vegas Raiders

Verint Announces Engage 2023 Customer Engagement Conference Speaker Lineup Featuring Trailblazer Sandra Douglass Morgan of the Las Vegas Raiders
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