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iTWire - NICE launches next generation of Enlighten Copilot, delivering AI-driven augmentation to the entire CX workforce

COMPANY NEWS: NICE’s latest CX AI innovation drives personalised employee augmentation for agents, supervisors, and CX leaders. NICE has announced the.

RingCentral goes global with AI-powered contact centre solution

Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience.

NICE : E Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire CX Workforce -March 26, 2024 at 08:20 am EDT

FOR IMMEDIATE RELEASE NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire CX Workforce .

RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX, AI-Powered Contact Center

Vonage Research Reveals 80% of APAC Customers Are Likely to Take Their Business Elsewhere Following Poor Experiences

SINGAPORE, January 25, 2024 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2024. The 12th annual report outlines data and insights into customer communications preferences with businesses, highlighting emerging trends that emphasise the need to augment these interactions with artificial intelligence (AI) to enhance customer engagement. The 2024 re