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Business Interviews - Small Business Trends

Business Interviews - Small Business Trends
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Slack's new CEO looks to bring stability after a turbulent period

Slack's new CEO looks to bring stability after a turbulent period
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Bret Taylor's new startup is reimagining customer experience in the era of AI

We have long been familiar with the concept of customer experience, which involves enhancing consumer interactions with firms via digital means. The findings have been varied, with no clear positive outcome. Bret Taylor and Clay Bavor’s new company, Sierra, thinks that AI agents could develop into a crucial technological frontier, similar to websites or mobile … ....

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How Bret Taylor's new company is rethinking customer experience in the age of AI

Sierra, the new startup from Bret Taylor and Clay Bavor, thinks that AI agents could be the next technology frontier, not unlike websites or mobile apps that came before them: essential digital assets for every company, and ones that could ultimately deliver on the promise of digital customer experience. Whether or not that’s true, the two founders fundamentally see AI agents as a new technology category, providing an entirely new way for customers to interact with brands to improve their overall experience. ....

Brent Leary , Ravi Gupta , Clay Bavor , Bret Taylor , Sequoia Capital , Customer Experience , Clay Bavor , Customer Service , Conversational Ai , Autonomous Agents ,

How Sierra is rethinking customer experience in the age of AI

Bret Taylor's new startup, Sierra, is building autonomous AI agents that can help customers resolve issues and complete tasks without human help. ....

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