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New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers Seite 1

06.02.2024 - A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an impact on CX automation over the next 12 months while 53 percent indicated artificial intelligence (AI) and 23 percent said digital channels will be . Seite 1 ....

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Report Recognizes Verint's AI-Powered Bots on the Verint Open Platform Seite 1

01.02.2024 - Verint (NASDAQ: VRNT), The Customer Engagement Company, was named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023). This . Seite 1 ....

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