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It s 2022: Do You Know Your Customer Experience Goals?
It doesn’t matter if your organization uses SMART goals or OKRs you must be clear about what you’re trying to accomplish with your customer experience.
Annie spratt
Your customer health metrics
Business goal
Mandates arent enough
Great customer
Familiar with your customer health
Why marketers need
Obsess over net revenue
Improving your
Dont forget your employee
Customer experience
Melissa henley
Net revenue retention
Employee experience
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