Familiar With Your Customer Health News Today : Breaking News, Live Updates & Top Stories | Vimarsana

It doesn’t matter if your organization uses SMART goals or OKRs you must be clear about what you’re trying to accomplish with your customer experience.

Annie sprattYour customer health metricsBusiness goalMandates arent enoughGreat customerFamiliar with your customer healthWhy marketers needObsess over net revenueImproving yourDont forget your employeeCustomer experienceMelissa henleyNet revenue retentionEmployee experience