Utilising passenger insight in a post-COVID-19 world
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Emanuele Calà, Head of Innovation and Quality at Aeroporti di Roma, details the passenger-focused approach that has taken a pivotal role during the pandemic, and the use of real time data at different points in the airport journey to truly capture passenger mood.
Credit: Aeroporti di Roma.
People have always been at the heart of our mission and strategy: our employees, our passengers and those who visit our country. Our focus is to ensure that all of our stakeholders, from local communities to national and international players, can reap the social and economic benefits that are generated by our airports.
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Forrester s touchless solution for customer experience tracking will help the airport securely obtain immediate and critical feedback from passengers
CAMBRIDGE, Mass., Jan. 20, 2021 /PRNewswire/ Forrester (Nasdaq: FORR) announced today that the touchless version of FeedbackNow, a solution for real-time data collection on customer experience, is now available at Fiumicino Airport in Rome, Italy. Due to the pandemic, cleanliness and hygiene are currently passengers top priority - FeedbackNow will help the airport safely collect authentic and impartial feedback from them. Equipped with powerful analysis tools, Forrester s FeedbackNow solution also enables the airport to continuously assess its COVID-19 protocols and resolve any hygiene issues before they escalate.
20 gennaio 2021 12:02
Fonte: Adnkronos
#altro
Forrester s touchless solution for customer experience tracking will help the airport securely obtain immediate and critical feedback from passengers
CAMBRIDGE, Mass., Jan. 20, 2021 /PRNewswire/ Forrester (Nasdaq: FORR) announced today that the touchless version of FeedbackNow, a solution for real-time data collection on customer experience, is now available at Fiumicino Airport in Rome, Italy. Due to the pandemic, cleanliness and hygiene are currently passengers top priority FeedbackNow will help the airport safely collect authentic and impartial feedback from them. Equipped with powerful analysis tools, Forrester s FeedbackNow solution also enables the airport to continuously assess its COVID-19 protocols and resolve any hygiene issues before they escalate.
Forrester’s touchless solution for customer experience tracking will help the airport securely obtain immediate and critical feedback from passengers
CAMBRIDGE, Mass., Jan. 20, 2021 Forrester (Nasdaq: FORR) announced today that the touchless version of FeedbackNow, a solution for real-time data collection on customer experience, is now available at Fiumicino Airport in Rome, Italy. Due to the pandemic, cleanliness and hygiene are currently passengers’ top priority FeedbackNow will help the airport safely collect authentic and impartial feedback from them. Equipped with powerful analysis tools, Forrester’s FeedbackNow solution also enables the airport to continuously assess its COVID-19 protocols and resolve any hygiene issues before they escalate.