Utilising passenger insight in a post-COVID-19 world
SHARES
Emanuele Calà, Head of Innovation and Quality at Aeroporti di Roma, details the passenger-focused approach that has taken a pivotal role during the pandemic, and the use of real time data at different points in the airport journey to truly capture passenger mood.
Credit: Aeroporti di Roma.
People have always been at the heart of our mission and strategy: our employees, our passengers and those who visit our country. Our focus is to ensure that all of our stakeholders, from local communities to national and international players, can reap the social and economic benefits that are generated by our airports.
Modern Diplomacy
Published 3 weeks ago
The Valdai International Club recently hosted a “Whose Rules? Revisionists and Protectors in World Politics” online discussion, timed for the release of the Club’s new report “Institutional revisionism in international politics: a product of an upswing, a child of decline, or something else?”
During the event, prominent Russian and foreign experts focused on the impact of revisionist tendencies on world politics.
The current trend in international relations, associated with the growing tensions in the world, is compounded by mutual accusations of revisionism by the United States on the one hand, and Russia and China on the other. Washington has always been trying to reform existing institutions to serve its own interests. These efforts became particularly evident during the Trump presidency, when Washington withdrew from the Trans-Pacific Partnership, revised the terms of the North American Free Trade Area (NAFTA), criticized the