amongst the air stock crassy that was the norm. >> but who's norm is. >> some women put up with a sham of a marriage but not diana. >> she wanted to blow the lid of everything. >> isn't it normal to feel angry and want to change the situation that is hurting. >> this was her going totally rogue, she was risking it all, not knowing where it would lead. >> diana's taking on one of the oldest and most powerful institutions in the world. >> she wanted her truth to be told and she was determined that she was going to control her narrative. ♪ ♪ . it was the summer of 1990, and charles was playing polo and fell badly off his horse and broke his arm. and rushed to the local hospital. >> it was a major break. >> diana was a hundred miles away when she heard about the accident and drove to the hospital. >> it was a very big story. a lot of reporters, photographers, film crews outside of the hospital he was being treated. >> inside royal palace staff were stunned to discover charles very first visitor wasn't diana it was camilla parker bowles. she had come through the back door so the media hadn't caught sight of her. >> prince charles bodyguard from buckingham palace were trying to work out what time diana would appear. >> fortunately camilla was able to slip out the back door before diana arrived. >> according to the diana version charles made it clear that he didn't really want his wife there, he wanted his mistress there. he wanted camilla to be at his side. >> that is the point diana realized she was no longer interested in any further reconciliation for the young marriage. >> i had so many dreams as a young girl hope my husband would support me and encourage didn't get any of that. >> what you have is top to bottom a massive lie. >> the fact that prince charles had a missress there was no president -- a divorce was unthinkable. >> they were effectively leading separate lives. >> prince charles was based in high grove. diana was left on her own at kensington palace a hundred miles away and would only come together when diana would drive down and spend the weekend at high grove. the way the staff told it no sooner had the princess's car was out of view that they could hear the gravel crunching of another car, that would be camilla arriving. >> camilla was effectively the mess miss stress of the house. >> diana was constantly off they would say it's not true you're imagining things. >> it was corroding the organization. adultery is not a novelty for the british crown, they this a wife who wouldn't take it lightly and a husband who failed to honor the time-honored rules rule one you respect the mother of your children, especially in public, you look after her, you treat her better because of what you're doing, not worse. >> my husband made me feel so inadequate in every possible way, each time i came up for air he push med down again. he pushed me down again. >> i remember on a joint golf tour the prince publicly humiliating his wife. belittling her. the host was outlining the program, most of which discussion was directed at the prince and then the host turned to the princess to ask what she was going to be doing. it was a serious program. before she could answer the prince interrupted and said shopping isn't it darling. the princess blushed. she couldn't speak. she was publicly humiliated. >> that was just a great example of how he tried to paint her as shallow and frivolous. >> it opened my eyes to what diana was dealing with every day. >> charles tries to grapple with the attention diana receives and he resents it. and finally he tries to put her in her place but that was simply not possible, she was a global superstar. >> the prince and princess were originally invited by the old communist government but there's been a revolution since then, the man who met them was the country's new president who had spent six years in prison under the communist regime. >> i remember the first high-profile visit to a former communist country and the president's wife was moved to tears by the emotion of the moment. princess diana noticed and spontaneously, instinctively put out her hand to comfort her and held her hand all down the red carpet. that gesture became the symbol of the whole visit. the visit was a success before even leaving the airport because of diana's spontaneous act of kindness. >> charles was jealous and diana felt completely under appreciated because of all her efforts on behalf of both of them. >> diana was living with this burning sense of injustice and she wanted to blow the lid on everything. >> she felt the injustice of her husband being able to carry on his affair pretty much with impunity. >> she wanted her truth to be told. >> there was a boil in the house of windsor that was about to burst. 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>> i'm so depressed, i was trying to cut my wrist with razor blades. >> i heard diana, most talked about woman on the planet, beloved by millions, talking in a way i never heard before. >> felt so desperate. i was crying my eyes out. he said i'm not going to listen. you're always doing this to me. i'm going riding now. >> i had been writing basket royal family . >> i had been writing about the royal family for the better part of ten years and nothing prepared me for the enormity of what diana was saying. >> i threw myself downtown stairs. >> i was stunned. the suicide attempt, and i didn't realize -- >> diana did feel prince charles's team were gunning for her and she was worried the boys would be taken from her. to lose them was her greatest fear. she knew that people feeling confident despite she was not stable. that was the weapon they were using, was, she's crazy. diana had considered really giving a whole open story to newspapers. i said you'll be playing into their hands if you actually show an explosive, apparent lack of control. and that's when the concept of doing it by book came up. >> she was going behind the backs of the royal family, breaking an unwritten rule of silence that you never talk to the press. >> i first met andrew when he first came to where i worked at the time. >> he said let's set up an interview, i said you can't interview diana, how can you do that, you can't go near her but james was sitting near and i said you can. >> i would take in a cheat tape recorder and was initially going to ask the questions an she snatched the papers out of my hand with all of the questions from andrew. it was like a flood gate opening. everything just came out. >> diana was establishing the fact her marriage was a wreck. that no one in the royal family cared for her. she self-harmed. she would was suffering, and made herself ill. >> i hated myself, thought i wasn't good enough for charles. -- >> she was sharing her inner most personal secrets. she was risking it all, not knowing where it would lead. >> just imagine how tortured diana must have been to get to this place. >> i've really gone down -- >> she hadn't considered deny ability so we had the idea of friends to get interviews and used those as cover for the story. the title of the book became "diana, her true story, against diana's wishes", diana wanted the book to be "the true story" i said no, isn't the true store yirks it's your true story. we doubted nothing about what she said but it was only her view and we later found out there was a hell of a lot excluded. >> diana can't call out charles and camilla while she herself was involve in anon and off four year liaison with james hewitt. she realized she needed to sort out her own business first and hewitt got the old heave ho. >> she said nothing about james hewitt, james gill by, never mentioned him and oliver hall a married art dealer. >> diana was getting her retaliation in first. >> this was the biggest fear of her life, the marriage ending, her being blamed for it, divorce, charles gets the children because she's the bad guy. >> she didn't believe that what she was doing was really on the same scale. what charles was doing was really engaging in a very serious and profound love affair. and these side affairs that diana had they never came close to the deep love affair that charles and camilla were enjoying. >> this is the original manuscript as marked up by diana. diana describes the time when she threw herself down the staircase, landing in a heap at the bottom. she was pregnant, she was desperately unhappy, and no one seemed to care. she does admit it was a cry for help. i think she would have never risked the lives of one of her children. and diana on the tape says the queen was the first to arrive on the scene. but in the manuscript she writes, mum. so it now reads the queen mum was the first to arrive on the scene. now that's not what diana told us. diana was very weary of saying anything about the queen. so i think she's fit there. which i'm sure she did to keep the queen out of the picture. >> diana's harboring a secret. she knows that in a few month's time her tell-all book is about to be published. she knew that there would be a port rate of her marriage that was very-much at odds with what people believe. >> the plins and princess of wales will spend today as they have spent much of the world tour apart. >> we were told they were beth both to go to the taj mahal. >> charles was busy and they weren't able to fulfill the promise that charles made 12 years earlier that he would visit the taj mahal what the woman that he loved more than anybody else, his wife. >> he will come straight on issues such as industry, investment. >> charles didn't go because he was doing something else. diana went alone. >> just sitting there. >> suddenly the light switched on for all of us, we realized this was a key moment. it was more powerful than thousands of words, just that one image. this beautiful, glammous princess all alone in front of this monument to love itself. >> nothing about that image is incidental. she knew what she was doing and she knew how the media and public would read into it. >> she was asked about by a reporter, and he said, well what do you mean. >> a very healing experience. >> in what way? >> healing. >> work it out for yourself. >> she played the media game very skillfully. >> there's a real pressure cooker atmosphere as diana is planning for the publication for the book. it's at least a year in the making and she's doing all this literally under the noses of royal officials. >> diana was effectively planting a bomb under the royal family. >> diana knew the minute buckingham palace found out it would have been stunned. >> at one stage diana felt all her conversations were being listened to so we decided to get scramblers, these were the original ones uses which would be laughable nowadays but each time we used them we'd have a conversation for perhaps half minute and line would be cut, completely dead. >> she insisted we have her rooms at kensington palace swept for bugs. >> diana trusted no one inside the royal system. >> she was well-aware that this was a pretty big moment for her and she put it in her letters. dearest james your support and guidance this year in particular has meant a great deal for me. obviously we're preparing for the volcano to erupt and i do, under lined, feel better equip to cope with whatever comes our way. thank you for your belief in me. it's such a relief not to be on my own any more and that it's okay to listen to my instinct. lots of love. >> she finally realized that this thing was going to change her life. forever. ♪ when you have nausea, ♪ ♪ heartburn, ingestion, upset stomach... ♪ ♪ diarrheaaaa.♪ try pepto bismol with a powerful coating action. for fast and soothing relief. pepto bismol for fast relief when you need it most. ♪ ♪ welcome to allstate. where everything just seems to go your way. ♪ ♪ you're in good hands with allstate. click or call for a lower auto rate today. 1, 2, 3...yay! ♪ “i got you babe” by etta james ♪ ♪ wait hold up! here it comes! alright, everybody stand up straight. okay now let me flip it. ♪ ♪ ♪ ♪ that book finally goes on sale today. it's made it's author andrew morton a millionaire and in hits fourth preprint, many saying it will fact the biggest crisis in the royal family it is of course, diana, her true story. >> the book was diana. it blew open the entire pretense of the marriage. >> it was astonishing. >> the royal family for generations had been seen as the model family and here was a book with a princess talking about how she binged on food, made here self vomit, attempted suicide, how her husband was in love with another woman. >> there was real shock and disbelief that these things can happen in the royal family. >> no one challenged the institution of the monarchy in this way before. >> diana her true story is definitely not what the royal family would want you to hear. >> every story had been denied, morning, noon and night bit pal and night by the palace. they lied through their teeth. after that back we never asked the palace anything again. >> within a year of the marriage she was on the steps three months pregnant with prince william to throw herself down, that's the despair she comes with. >> the response was to deny it all. it couldn't be true. to be told that the fairytale marriage was a complete sham, well, this is the story that no one wanted to hear. >> members of parliament talked about having the book banned. book stores refused to handle the book. >> and it was condemned as a savage attack on the royal family. >> the people who did get the blame were her friends who had given interviews. carolyn bartholomew saying i'm being crucified in the papers here. eventually andrew came up with a plan with diana. >> diana was really incredibly brave. she could have just let all her friend take the flack, instead, she takes responsibility. >> i turned up to caroline's house and diana kisses caroline, kiss herzog husband, kisses the baby, i'm click, click, click. the baby stanpointing look, loo look, they're all pretending that they don't know i'm there. >> diana's visit to her friend was a critical moment because it showed that diana herself was supporting the book. >> the royal family was appalled by the book. so they felt justifiably that it was a terrible betrayal. >> in the ensuing storm advisably under strain the princess made no attempt to deny the stories. >> all that you do were effect in various ways, philosophy of tender loving care, may god bless you, and may you always remain ma'am -- >> because of her glamour, because of her perceived vulnerability you had something like love, real adoration of this really special creature. and that is why the book was so shocking to ordinary people. they really cared about her. and they were horrified that her life wasn't the wonderful thing they thought it was. >> diana's experience despite all of her privilege is strangely universal. >> how many women know what it's like to be in an unhappy relationship, to feel trapped like that. >> there's an emotional truth to what diana went through, which millions of people worldwide experienced themselves. >> there was enormous sympathy. crowds of people turned out as if to say we're with you. we understand. public support real polarized. you were either for this rather cold and remote fam royal familr you with were diana. >> diana grew up in a scene where women had to shut up and have babies, not have opinions. diana did not shut up. she stood up with amazing encourage against her husband and all his institutional detryit. it was really something. >> gave women watching, regardless of class, courage to do that in their own lives. >> diana was very clever, decades ahead of her time in manipulating the press and public opinion. so there is the queen's entire department putting out one story, all untrue. very quietly, going around the back, got a book away, got it published. complete secrecy making the palace look like complete idiots, and her getting her story out, i think it is her instinct for survival. i tip my hat to her. >> diana won the hearts and minds of the public but charles supporters will retaliate in kind. >> the royal bio writer -- >> i spoke strongly in support of the prince of wales, looking at it was that he was badly aligned and unfairly so. >> the princess is seen by many close to the queen's eldest son as being mentally unblanlsed at time from eleven years of suffering from the debilitating disease bulimia and prince of wales feels the illness has caused her to distort the truth. whether i would use those words today i don't know but i think her mental health was a big issue in the marriage. i admired her enormously. i think the behavior, the jealousy, needing attention, all of that is attributable to the state of mind, to the illness. >> they go for the absolute oldest strategy in the book, she's mad. charles' supporters accused diana of being somehow delusional because she had an eating disorder. bulimia and madness are not the same thing. >> to accuse diana as mentally unwell, were caller her a liar. >> they were trying to muddy the waters around diana and take away her power. >> shocking that to this day people close to the royal establishment will say princess diana was not up to the job, she was mentally fragile. but given the circumstances she was under, princess diana is one the sanest people i've ever met. >> ladies and gentlemen, i have it on very good authority that the quest for perfection our society demands can leave the individual gasping for breath. at every turn. >> diana's response to these despicable attempts to paint her as in some way mentally inadequate, she took that weapon and turned it back on them. >> she was a real radical and a real pioneer. she stood up and said, this is what i know about bulimi, unbelievably brave to speak up about these stigmatized taboo topics. >> that empowers other women to seek the help that they would need as well in order to overcome these struggles. >> by nick folking energy on controlling their bodies they found a refuge from having to face the more painful issues at the center of their lives. >> these things all came from the prince's supporters. they said diana's accusations of an affair with camilla parker bowles were unhinged, were deranged. they'd call her paranoid, obsessed. >> at this point the affair between charles and camilla had been going on six years. >> it's chilling to see the degree in which the determination to blacken diana, smear diana, there was really no depth these people wouldn't go. ♪i put in the work all day i put in the work all day♪ ♪them man are doing this thing part time♪ ♪no i'm doing this thing all day♪ ♪i put in the work all day i put in the work all day♪ ♪look, no i don't care what you think or say♪ ♪i put in 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>> diana was no doubt it was in prince charles' office officials who were out to down grade her. she was perceived as a threat to them because her publicity was generally greater and more effective than prince charles' and charles was heir to the throne. >> diana was savvy enough to realize what was going on. the reason house of windsor survived is they are utterly ruthless. the spotlight must be on the monarch and the heir. you're too bright and you threaten where the sun light should shine you are put into the shade. ♪ we believe everyone deserves to live better. and just being sustainable isn't enough. our future depends on regeneration. that's why we're working to not only protect our planet, but restore, renew, and replenish it. so we can all live better tomorrow. ♪ [sound of lawnmower] [vocalizing] [drum sounds] [dental machine noise] looks like someone has a sweet tooth. ♪ [food sizzling] here you go buddy. thank you. ah, thank you. have a good one. you too. 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check it out! we got to get these lights set up. dad! ♪ ♪ at lowe's, we put our decorations and gifts out earlier. yeah! so, you can make the most of the season. it's all at the one place that has everything you need. ♪ ♪ when you really need to sleep you reach for the really good stuff. new zzzquil ultra helps you sleep better and longer when you need it most. it's non habit forming and powered by the makers of nyquil. new zzzquil ultra. when you really really need to sleep. this... is the planning effect. this is how it feels to have a dedicated fidelity advisor looking at your full financial picture. this is what it's like to have a comprehensive wealth plan with tax-smart investing strategies designed to help you keep more of what you earn. and set aside more for things like healthcare, or whatever comes down the road. this is "the planning effect" from fidelity. it's 1995. diana is alone at kensington palace. she is writing a note about how she is feeling. she writes, i'm sitting here at my desk today in october longing for someone to hug me and encourage me to keep strong and hold my head high. >> diana is feeling very vulnerable. it's the first time she is actually feeling she is losing the support of the public as well as being sidelined and undermined by charles' supporters. >> diana continues, i'm embattered and bruised by a system for 15 years now. i am weary of the battles but i will never surrender. >> she felt she really needed to put her case directly to the public. >> everyone wanted to get an interview sitdown with princess diana. >> this was the biggest tv interview you could get. this was the ultimate get. >> some of the top names in both america and britain were angling for diana to sit on a couch notably oprah winfrey, barbara walters, clive james in britain, david frost, really big hitters. >> what is remarkable is how she ended up with martin bashir someone pretty much unknown. martin bashir got to diana by approaching her proeth lord spencer and made allegations about how she was being spied on. he claimed her car had been fitted with a tracking device, telephone lines bugged. >> martin bashir came to her apartment with what he called his anti-bugging team and went right over to a radio and produced what he said was an electronic bug, a listening device. >> bashir' even convinced her the boys' nanny was having an affair with prince charles and convinced diana her secretary was in cahoots with prince charles' private secretary. >> diana had good reason to believe the deception. charles' camp had been trying to undermine her for years and she had been spied on before. >> the abhorrent ways in which bashir deceived her played right into her biggest fears. >> with the tapes diana had her private phone conversation recorded and then leaked to the press. very much she thought to damage her. >> we would have a joke on it. if there was a click on the line she'd say what was that patrick? i'd say don't worry ma'am that was changing the tapes. >> she is now at a place that she feels she cannot trust anyone. >> martin bashir knew to get to her he had to get past me. he told her i was spying on her for the british security services thai was being paid to betray her. and she will have died thinking i betrayed her and that is more upsetting than i can possibly say. >> everyone on the planet wanted to interview princess diana. it was martin bashir's deceptions that got diana into the chair opposite him. however, once the cameras are rolling i think she said exactly what she wanted to say. >> she was a woman with agency. she knew the message she wanted to share. the impact was frankly devastating. it was a total bombshell. >> it was the interview that shocked the world. >> she won't go quietly. that's the problem. a fight till the end. >> diana took on the royal family. >> the fairy tale marriage so-called has ended very, very sadly. >> diana is now willing to take risks >> i think i am going to cut a very difficult path for everyone else. >> you can't divorce yourself from the media. >> princess diana frolicking with dodi al fayed. >> the clock was ticking out and she was about to run out of time. xxxx . there is no denying that america is changing. and that is not sitting well with a lot of folks. guns and ammo are flying off the shelves and armed groups that call themselves militias are readying for a fight. >> stop the steal! >> the west is the best! >> just bring it to the capitol. >> the white men you talk about look backwards to an american dream that was very real for them and then we hav