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Utilising passenger insight in a post-COVID-19 world SHARES Emanuele Calà, Head of Innovation and Quality at Aeroporti di Roma, details the passenger-focused approach that has taken a pivotal role during the pandemic, and the use of real time data at different points in the airport journey to truly capture passenger mood. Credit: Aeroporti di Roma. People have always been at the heart of our mission and strategy: our employees, our passengers and those who visit our country. Our focus is to ensure that all of our stakeholders, from local communities to national and international players, can reap the social and economic benefits that are generated by our airports.

Emilia romagnaForrester feedbacknowAirport health accreditationEuropean centerEurope off the ground taskHealth portalAtlantia groupUnited nation world tourism organizationItalian ministries of healthGuido carli university of romeAviation health safetyWorld health organizationFiumicino international airportAirports council internationalCiampino international airportDelta air lines