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mohammed is watching from neighboring lebanon, and he joins us live. good to see you. what can you tell us about the latest violence? >> well, syrian opposition activists told us today that they are begging the international community for their help, for their intervention, after this barbaric massacre, that's what they're calling it, that happened yesterday in the town in homs province. now, they described intense shelling, mortars raining down on the town, and then as you mentioned, they said the pro regime militias went in and started indiscriminantly slaughtering men, women, and children. we have seen gruesome, stubbing videos today. what we have heard from opposition activists corroborate what we have seen on the videos. women and children in blankets on the floors of rooms in houses. we have seen horrible videos of children which they appear that their heads have been bashed in, their lifeless bodies strewn across floors in the houses. horrifyi horrifying. we know the u.n. monitors in syria, some are in the town, that they're gathering information. we have seen video of one of them looking at some of the bodies there, and we heard earlier in the day from general robert mood, the head of the serious mission in syria. he spoke about the massacre. here's more of what he had to say. >> the death toll, 32 innocent children. lots of women and men, but in particular, the children. that is unacceptable attack on the future and on the aspirations of the syrian people. whoever started, contributed to it. >> opposition activists are telling us this is part and parcel of the syrian regime's crackdown against them, a crackdown that claimed the lives of about 9,000 people, and one activist we spoke with earlier said he wasn't believe that 7 billion people on the world are watching what is happening there and nobody can do anything about it. he begged the international community to help the people of syria. >> i know u.n. kofi annan envoy is headed to syria. we'll wait for that. mohammed with the latest for wrus. just a few days ago, i spoke with ban ki-moon. he told me it's not too late for syria's leaders to do what is right and stop the violence. watch. >> president assad, i have clearly said, lost humanity and he has to have -- he has not listened to the wills and aspirations of his people. what he has to do now before too late, he has to stop all the violence. and he needs to begin political negotiations for political resolution effecting on the urgent aspirations of the syrian people as far as a political resolution wrrg that's the only way. >> he told me he's very concerned and very frustrated that the violence and killing continues despite both sides agreeing to a cease-fire. our best guess is as many as 10,000 people have died in syria in the past 15 months. >> the butler did it. that's what italian police believe what happens after pope be benedict's butler was arresting. paolo gabriele is his name. he's 1 of few in the pope's inner circle. the documents he leaked were sent to an italian journalist, and they're in a book that is now a best seller. john allen said this is a huge embarrassment for the vatican. >> it's not so much the content of the documents. the problem is these are all real highly confidential documents which apparently had been leaked by somebody who has the closest access possible to the right hand of the pope. >> gabrielly has worked as the pope's butlic since 2006 and is one of few to have access to the pope's private desk. on to portland, oregon, where police say no charges have been filed in the case of three children found abandoned in a shed. they were found thursday in an area with a lot of homeless people. their mother was found yesterday. she's bib interviewed, but she's not in police custody. the three children under the age of 3 years old are in good condition now. they're in possession of child custody. now to the case of etan patz, the little boy who went missing 33 years ago. a man named pedro hernandez has been charged with killing 6-year-old patz. that's hardly the end of the story in this case. hernandez was charged with second degree murder and histernally is raising questions about his client's mental health. susan candiotti is following the case for us. >> more questions than ever are surrounding around accused killer pedro hernandez. he remains on suicide watch, placed on the watch on friday after saying that he wanted to die, according to a law enforcement source. at his arraignment on second degree murder charges after he a allegedly confessed to strangling etan patz 33 years ago, a judge granted the defense request for a full psychiatric evaluation. he showed no emotions. he appeared on a video feed from the hospital as his defense attorney said that his client had a long history of psychiatric illness, including schizophrenia, bipolar disorder, and suffering from hall hallucuations. >> police say they remain convinced by the details that he gave them in a three and a half hour long video-taped statement. however, authorities acknowledge they have no physical evidence linking hernandez to etan patz's death and no motef. susan candiotti, cnn, new york. thank you. a bold new beginning in space travel for the first time ever, a private spacecraft has linked up with the international space station. cue the applause. on this memorial day weekend, how president obama and mitt romney are targeting those who have served. 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[ female announcer ] only flood insurance covers floods. visit floodsmart.gov/risk to learn your risk. welcome back. well, it's a official. outer space will never be the same again. for the first time, an astronaut at the international space station has entered a space ppt craft made not by the government but by a private company. >> this is mission control, houston. official hatch opening time. 4:53 a.m. central time. >> they were up early. don pettitte entered dragon, a space capsule created by spacex. he said it was, quote, like the smell of a brand new car. should be, it's brand new. dragp was delivering more than 1 1,000 pounds of cargo. in five days, it's supposed to fall into the pacific ocean off the coast of california bringing back used gear and trash. >> vice president joe biden delivered the commencement address at the u.s. military academy at west point. he thanked cadets for their willingness to serve the country in the post 9/11 world. and he laid out the framework for president obama's precedency. >> we have taken out, you have taken out more than half of al qaeda's senior leadership. and in a mission that will go down in the annals of intelligence and special operations, some of america's most gifted security professionals tracked down osama bin laden after the trail had gone cold. and in one of the most incredibly daring raids, they delivered justice. >> biden called today's grad wits leaders of the 9/11 generation. a jenrisigeneration he said wil down in history as the finest the nation has produced. >> today's speech included plenty of points that president obama likes to make on the campaign trail. the no accident. dan lothian reports the obama campaign is making a serious push to win the votes of military veterans. >> president obama rarely misses an opportunity to talk about the help he's offering to military veterans and their families. >> we will serve our veterans the way they served us. >> it's about policy and politics. this reelection campaign is actively courting veterans who have traditionally support eed republics. lanching a grass roots effort, veterans and military families for obama. >> letting the people know the president's record. >> in 2008, president obama lost the veteran vote to senator john mccain, 55% to 45%, but the demographic are shifting. a recent poll showed mr. obama with a 44% to 37% lead among this group over likely opponent mitt romney. team obama is looking for voters like josh. he's a recent dprajwit of george washington university law school who serve would the army in iraq. he's a proud veteran and a loyal republican. >> the first presidential election i could vote in was 2004 and i voted for president bush. >> he's looking to both the right and left. he likes mitt romney, yet president obama's foreign policy has gotten his attention. >> he's impressed me with the way he led the draw down in iraq. and in afghanistan as well. >> the killing of osama bin laden has also won over some former critics. that's the sales pitch democrats are making. republicans say this outreach is honorable, but they're skeptical of an election year appeal to veterans. >> they deserve, you know, support every day of the year. but not just when it's convenient. >> taking nothing for granted, anthony principi is pitching mitt romney to veterans and their families. >> we'll be doing our work as aggressively as we can to make sure the veterans understand who romney is. >> republicans are using proposed defense budget cuts and concerns about america's military strength to raise doubts about the president's policies. on the military time's webl site, one veteran posted, i simpry can't vote for a president who advlths deep military cuts to those who gave so much to our nation. another wrote, this is one president that i could never endorse. >> they already have a job lined up. he's one of the lucky ones because the unemployment rate among veterans is 9.2%, well above the national average. that could be a factor on election day. dan lothian, cnn, the white house. >> i have a question for you, do you want to feel more fulfilled? happier? then have kids. researchers say people with kids are happier than those without. and that dads may actually benefit from being a parent more than moms. why? that's ahead. >> but first -- >> in this week's smart is the new rich, a blueprint for success. christine romans talks with a small business owner who has seen amazing growth in his business despite being a handful of women in her field. >> in tough times and in a tough business, aerial design and build has foun a blue print for growth. >> there was a big need for a construction company that catered to mid-sized projects. >> the construction firm has grown from revenue of $400,000 a year to $4 million. and from two employees to 12 in just two years. so how did she and her partner do it? they said the first thing they did was think bigger. >> it feels like it has its own individualuality and it's its own person now. it's no longer just attached to my name and gealy's name. >> they got help for that from count me in, a nonprofit founded by nel. >> what she was missing was the push or the permission and the vision to grow it much bigger. she certainly has the capability. >> second, learn to say no. the construction business is fiercely compet tsk, even more so since the recession. that's put the squeeze on profit margins for contractors. >> they want you to knock off your price and knock off the extra. >> do you have to turn down business sometime? >> sometimes. >> what a privilege. >> the first time, it was hard. >> you can't get bigger without some help. >> my advice would be to people who really want it grow their business, start by hiring even a part time employee and then a full time employee so you can focus on marketing and doing what you're best at. >> does that help bring in more business? >> absolutely. a lot of our employees have a lot of connections they had in the last few years they made in industry. >> you don't advertise. it's world of mouth. it's face-to-face, doing business with people. >> absolutely. we have a reputation of being on budget, on schedule, and providing quality workmanship. i think people like to hear that, and when we achieve that, they are very thrilled. that leads to more word of mouth. >> christine romans, cnn, new york. in america, we believe in a future that is better than today. since 1894, ameriprise financial has been working hard for their clients' futures. never taking a bailout. helping generations achieve dreams. buy homes. put their kids through college. retire how they want to. ameriprise. the strength of america's largest financial planning company. the heart of 10,000 advisors working with you, one-to-one. together, for your future. ♪ want to be happy? have a kid. not everyone will agree with that, especially some parents of teenagers, but new runge has found that parents are happier than those who don't have kids. don lemon spoke with psychologist wendy walsh about the approach these researchers took. >> what's different is about how they did the study. with hundreds of people of both genders with children, without children, they put electronic pagers on them and contacted them five times a day over a 12-hour period for weeks. and asked them how they were feeling. they showed less depressive symptoms, higher rates of happiness and life satisfaction, but the big one, don, they had greater meaning of life. they had a good feeling that their life had meaning. hint, hint. time for you to be a daddy. >> it's called responsibility. you have to do something. your life should have some meaning. you're caring for this life, right? who can't take care of itself. >> yeah. yeah, it makes you think every you do in the day, there are little eyes watching now. it gives you a big sense of responsibility, and that gives some meaning. >> that's why i don't have any. i don't juan themp watching me and imp taitating. this study said it's dads who are more satisfied and happy as parents. why not the moms? i think i know the answer, because the moms take on more of the responsibility, is that it. >> well, no, it's not actually just dads. the dads had greater levels of happiness than men without kids, than women, but i think that has to do with a lot of it is you know, men aren't doing -- not all men, some are, but most men aren't doing the heavy lifting of parenthood that might not make you feel so happy when you're in the middle of poop and spewing vomit, it happens, so they might report lower levels of happiness at those moments. >> leave it to wendy to say that. a lot of men, there's an intense protective nature. protecting family, especially kids some sort of primal fulfillment? >> it is. and evolutionary anthropologists said parenthood is one of those important human needs. it's on our hire arco of needs. we're here to produce. so when men go into the protective mode, men often parent differently than women, that can give them a great sense of fullfulment. >> i've heard parents say this, i'm not saying my own did or didn't, but oh, my gosh, you guys drive me crazy. why did i ever have kids? some parents are downright miserable because of their kids. and so are parents still happy even if they have a brat at home? >> listen, i have two very challenging children. one as you know is special needs in the autism spectrum, and i had moments where i was like, ah, but this morning, i gave her a tight hug and say when do i stop and tell you how much i love you? at those momements, i feel happiness. i would still rather have these kids than be alone. it's wonderful. >> good for you. does it matter, this is serious because i was part of a blended family after my dad passed away. does it matter if it's your own blood or if it's adopted? the same sort of bond? >> well, studies in this particular research study, parents who were married and who were married to the person who also had the same biological connection to the child tended to report higher levels of happiness, well being, life satisfaction, and meaning in life. obviously, life is a lot tougher for single parents and blended families have their own challenges, but parenthood still won out. >> thank you. enjoy your memorial weekend. >> thank you, you, too. all right, don, wendy, thank you very much. stormy weather and a long holiday weekend, loads of fun, right? at to that rip currents. we'll tell you where, next. >> and a reminder, we want all of you to stay connected to cnn even when you're on the go. grab your mobile phone, go to cnn.com/tv or if you're on a devtop or laptop, you can watch cnn live. we're back after this. but did you know they're good for you too? they're high in vitamins and potassium. and idaho potatoes are now certified to carry the heart checkmark from the american heart association for foods low in saturated fat and cholesterol. so they're good for my family, and for yours. heart smart idaho potatoes. always look for the grown in idaho seal. of how a shipping giant can befriend a forest may seem like the stuff of fairy tales. but if you take away the faces on the trees... take away the pixie dust. take away the singing animals, and the storybook narrator... [ man ] you're left with more electric trucks. more recycled shipping materials... and a growing number of lower emissions planes... which still makes for a pretty enchanted tale. ♪ la la la [ man ] whoops, forgot one... [ male announcer ] sustainable solutions. fedex. solutions that matter. you know who you are. you can part a crowd, without saying a word. you have yet to master the quiet sneeze. you stash tissues like a squirrel stashes nuts. well, muddlers, muddle no more. try zyrtec®. it gives you powerful allergy relief. and zyrtec® is different than claritin® because zyrtec® starts working at hour 1 on the first day you take it. claritin® doesn't start working until hour 3. zyrtec®. love the air. 29 minutes after the hour. coming up on half past. let's get a look at the latest headlines now. you're looking at the bodies of more than 90 people, many of them children under the age of 10. witnesses say in a syrian village, these vim victims were killed by artillery fire and soldiers who went house to house, killing entire families. u.n. monitors have confirmed the death toll today. a huge embarrassment for the vatican. pope benedict's butler has been arrested for leaking secret documents to the media. paolo gabriele is one of few in the pope's inner circle. the documents were leaked to an itannial journalist and now appear in a book which is now a best seller. >> now to the case of etan patz who disappeared 33 years ago. a man named pedro hernandez has been charged with second degree murder in the death of the boy. he confessed of the 33-year anniversary of patz's disappearance. police acknowledge there is no physical evidence or motive linking hernandez to the crime. >> a private space craft has linked up with the international space station. astronauts have entered the "dragon" the name of the space capsule that was made by private company spacex. dragon is delivering 1,000 pounds of supplies. the space capsule was unmanned, but they're hoping to send astronauts along with supplies in the future. incredible video of a powerful tornado snaking out of the sky and touching down in kansas. storm chasers shot this video of the twister. one woman was reportedly pulled from the wreckage of her home after a twister flattened her house. we know that the storm has injured at least one person near russell and did a substantial amount of damage on the ground. in meenearby lacrosse, one busis was leveled. >> chances of severe weather in parts of the aboutcountry, and tropical disturbance could make things ugy for people in the southeast. jacqui jeras is here with what we can expect. you're talking about rip currents. a lot of people at the beach. you have to watch out. >> beryl is way offshore, so it's about 200 miles away from the south carolina coast, and you can see, really no showers or thundershowers affecting you on the beach. it looks gorgeous. take a look at the live picture from jacksonville, florida. all kinds of people out there enjoying the sunshine, temperatures well into the 90s. it's the hidden danger in the water that is of concern. there have been more than 20 rescues off the georgia coast because of rip currents. and that threat is going to continue throughout the weekend. you know, hurricane hunters are flying into this to get a better handle on it. lot of dry air in this. 45-mile-per-hour maximum sustains winds and all this dry air is pushing through. now we're trying to get a better idea of where it's going. it's stalled out here today. but we think it will pick up speed as it moved southwest and heads toward the coast late tomorrow and into monday. and the impact we're going to have to deal with, heavy rain from time to time. a good 3 to 6 inches. this part of the country needs to rain so it's not a bad thing. just bad for tourism and people who want to be outdoors. use a lot of caution, remember all your safety rules and people should come out of this storm system just fine. we're also tracking showers and thunderstorms across parts of the northeast. a severe thunderstorm watch here that includes you in new york city, travel has been difficult by the airwaves in the northeast because of this as well, and we'll see more storms across the midwest for tomorrow. >> i don't feel so bad being here in atlanta. my home in new york is raining up there. >> i know. welcome to the sun. >> okay, 90 degree weather. thank you so much. >> a former marine is our cnn hero this memorial day weekend. as if serving his country wasn't enough, see how this man has built an army of veterans with one mission. helping others. but first, new technology is taking the concept of hands-free to the next level. gary tuchman has a technovation you have to see to believe. >> drew miller was 43 with no major health issues until als limited his ability to speak and move. now, though, he's able to communicate and connect online with the blink of an eye. >> eye track sg revolutionizing life for people with disabilities. now nay have a communication tool. they can take part in social media. >> for drew and people with similar disabilities, eye tracking technology is a huge part of their lives and it could become a part of everyone's sooner than you think. new computers allow you to flip through folders, scan over maps. even select music with a clanls of your eye. >> in the next five or ten years, eye tracking technology will be in almost every device you use on a day to day basis. >> which could mean using your eyes to adjust settings in your car, scroll through the web, and even play games. it looks like a lot of fun, but can also give insight into how we think. >> so many things about the way your eyes move is related to how your brain is working. >> it's also helping doctors spot early developmental problems in children. and rehabilitate people with traumatic brain injuries. it's the technology of tomorrow with advantages you can see today. gary tuchman, cnn. ♪ ♪ why do you whisper, green grass? ♪ [ all ] shh! ♪ why tell the trees what ain't so? ♪ [ male announcer ] dow solutions use vibration reduction technology to help reduce track noise so trains move quieter through urban areas all over the world. 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[ male announcer ] solutionism. the new optimism. like a ramen noodle- every-night budget. she thought allstate car insurance was out of her reach. until she heard about the value plan. dollar for dollar, nobody protects you like allstate. dollar for dollar, are you still sleeping? just wanted to check and make sure that we were on schedule. the first technology of its kind... mom and dad, i have great news. is now providing answers families need. siemens. answers. and on small business saturday bothey remind a nations of the benefits of shopping small. on just one day, 100 million of us joined a movement... and main street found its might again. and main street found its fight again. and we, the locals, found delight again. that's the power of all of us. that's the power of all of us. that's the membership effect of american express. look at that beautiful shot. 3,000 majestic ships sailing into new york harbor. all part of new york fleet week. see those guys in uniform? women, too. they're all over new york right now. navy, marine corps, and coast guard vessels are docked in the harbor and their personnel are exploring the city. and you can see the band there. >> get a rook at this. you're looking live at the "uss iowa" a retired navy ship heading from san francisco to los angeles where it will be turned into a museum. it was supposed to leave last weekend but bad weather got into the way. now it's happening right there. what a shot. people have been gathering by the water to watch the battleship which was in tokyo bay when japan surrendered in 1945. we honor those who died serving their country. we also want to remember those who served and came home. today's cnn hero is a former marine who has made it his mission to help fellow vets find a new purpose by giving them a new way to serve. in the military everyone is taught how to lead, how to follow and how to solve problems. we really pride ourselves on being ready and willing to go anywhere. i was deployed to iraq and afghanistan. when i first saw the earthquake that hit haiti, a lot of the images, i felt like i had seen them before, driving through fallujah or afghanistan. i realized i could help out. i said, i'm going to haiti. who's in? 72 hours after that, we were on our way to port-au-prince. we got to work setting up a triage clinic. we realized veterans are useful in those types of situations. i'm jake woods and i want to help civilians. it started as a disaster relief organization and then we realized we could help the veteran community as well. we bring the veterans together to be a part of a team once again. they are almost recharged. you get out, you have that feeling of what are you really doing that's important in the world? rubicon has provided a great opportunity to help people in need. >> you need to pull your foot back. >> most of the work we do internationally is emergency triage clinics. we have gone to chile, sudan. we have been in tuscaloosa, joplin, doing debris clearing operations, search and rescue. 80% of them are military veterans. helping people is part of the healing process. >> i can't thank you all enough. >> we have the ability to help and we want to serve. i think it's a win-1 situation. and to find out how a fellow veteran's death shaped jake pchs mission, go to cnnheroes.com. you can also nominate your own cnn hero. >> we're looking into a complaint that secret information on the raid on osama bin laden may have been revealed to hollywood filmmakers. what do you got? restrained driver in a motor vehicle. sir, can you hear me? two, three. just hold the bag. we need a portable x-ray, please! [ nurse ] i'm a nurse. i believe in the power of science and medicine. but i'm also human. and i believe in stacking the deck. [ female announcer ] to nurses everywhere, thank you, from johnson & johnson. [ male announcer ] you plant. you mow. you grow. you dream. meet the new definition of durability: the john deere select series. with endless possibilities, what will you create? ♪ dreaming of great savings? get them during our green tag event. visit johndeere.com/greentag for details. welcome back. hollywood's take on the osama bin laden raid. what happens when tinsel town starts talking about terrorists with the pentagon? cnn's brian todd has the story. >> it's just weeks after the raid that killed osama bin laden. two hollywood filmmaker ares in washington to get details on the operation for their upcoming movie. according to a newly released document, a meeting between the filmmakers and top pentagon officials brings promises of great access that critics now say could compromise national security. a transcript of the meeting last july quotes michael vickers under secretary of defense talking to catherine bigelow and a screen writer. they can't speak to the top commanders of the raid, but they'll make a guy available who was involved from the beginning as a planner. a s.e.a.l. team 6 operator and commander. right below that, the name of the special ops planner is mentioned and redacted in the documents. that's dynamite. >> they could give you anything you would want. >> tom heads the conservative watch dog group, judicial watch. they filed a freedom of information transcript. they said the promise from vickers wasn't all that the filmmakers got. >> this is unusual. there's access to a vault at the cia. >> over conservatives are outrages. peter king, chair of the homeland committee calls it a dang dangerous situation. >> this is too dangerous for the average person to know about. >> a pentagon spokesman said the filmmakers got no access to the classified information on the bin laden raid. white house officials said they didn't give them any information on the operation that journalists didn't get. >> we provided the same information to everybody and none of it was classified. >> the cia said national security is paramount whenever it engages with hollywood. and the vault was empty at the time of the visit. fran townsend said it's also difficult balancing security with the pull from hollywood and journalists. >> it's not just american citizens you're trying to be transparent with and share information with. but your enemies are also watching. >> we contacted representatives for catherine big low and the screen writer, they wouldn't comment on the specifics of what they got. but a spokesman for sony said it was about the decade long pursuit of bin laden, that it was in the macon for years and it intergreats the efforts of the obama, bush, and clinton administrations. it's not clear if they met with the special ops planner. >> a former high school football star spent five years in prison for a crime he did not commit. now, he's free with the help of facebook? find out how, next. >> and we want all of you to stay connected to cnn. grab your mobile phone and go to cnn.com/tv. you can also watch cnn live. we're back after this. today is gonna be an important day for us. you ready? we wanna be our brother's keeper. what's number two we wanna do? bring it up to 90 decatherms. how bout ya, joe? let's go ahead and bring it online. attention on site, attention on site. now starting unit nine. some of the world's cleanest gas turbines are now powering some of america's biggest cities. siemens. answers. he lost five years of his life in prison. his promising football career derailed. all for a crime he didn't commit. when brian banks waw 16 years old, he was a rising football star with a full ride to usc. then in 2002, a 15-year-old class mate accused him of kidnapping and raping 15-year-o classmate accused him of kidnapping and raping her. he spent five years behind bars and then out of the blue banks got a facebook message from his accuser, friending him. she then admitted she lied which kick started a series of events that cleared him. we asked if he was angry with his accuser. >> no, not at all. i've had those moments where i was very angry and very bitter. this was around the time i first received a six-year sentence in prison. it was at that time that i realized regardless of the situation that i'm in, it was more important how i controlled myself while in those situations. i just saw it better for me, my health and my future to just move forward and try to be the best person i can be regardless of what i'm going through. >> remarkable. you know he wound up on a sex offender list, wearing an ankle bracelet. naturally he couldn't find work. now banks said he's dreams of a brighter future and still hopes to play with the nfl. >> his death shed new light on the practice of hazing. florida a&m drul major robert champion was just 26 when he's died just hours after collapsing on a band bus. it happened in november and now there are new documents released from the police investigation. according to witnesses, champion endured a pummelling with fists even drum mallets, just to survive what witnesses called the crossover initiation. holly is here with us. you looked at the documents, you pored over them. in looking at them, what surprised you the most? >> it's kind of a twofold thing because it sounds to me like these folks are already trying to say, well, he consented to be beaten and abused and subsequently killed because he wanted to be hazed is what they are saying. but they're confessing in those documents in the statements where they're saying robert wand to be part of of the gang so he voluntarily went through this. they're saying something happened, hazing occurred. >> so what you're saying is in saying something that they think might exonerate them, they're actually maybe hurting themselves. >> they are hurting themselves. think about it this way. this isn't like a rape case where if the person is accused of rape consented, there is no crime. you can't consent to being killed and beaten and that lets the bad guys off the hook. >> i want to play some tape that we got of robert champion's mother. she spoke to one of our affiliates in atlanta and basically called all of this character assassination. let's listen and we'll talk on the other side. >> he was murdered on that bus. and no one signs up for that. no one. so for someone to say, well, this is what he wanted to do and this is hazing, of course i still and i will continue to say the word hazing is not what was actually done. it was brutal manslaughter, beating, whatever the legal terms there is. but it certainly wasn't hazing. >> i mean, how do you respond to that? it's a mother talking about her child who has died. >> exactly. but from a legal standpoint, she is dead on. i keep asking myself why this isn't aggravated assault, aggravated battery. if you cause injury to somebody's body and it's a permanent injury, that's an aggravated battery. that can be up to 20 years in jail. >> well, it's 13 people who have been charged -- 11 of them with felony hazing, which can carry up to six years in prison, hardly enough for the family i can imagine. >> for a dead child. >> yes. holly hughes, thank you for coming in. >> falling a sleep on the job is never good. it's even worse when you're a 911 operator. what's with you? trouble with a car insurance claim. [ dennis ] switch to allstate. their claim service is so good, now it's guaranteed. [ foreman ] so i can trust 'em. unlike randy. dollar for dollar, nobody protects you like allstate. britta olsen is my patient. i spend long hours with her checking her heart rate, administering her medication, and just making her comfortable. one night britta told me about a tradition in denmark, "when a person dies," she said, "someone must open the window so the soul can depart." i smiled and squeezed her hand. "not tonight, britta. not tonight." [ female announcer ] to nurses everywhere, thank you, from johnson & johnson. [ female announcer ] to nurses everywhere, would you mind if to be i go ahead of you?omer. instead we had someone go ahead of him and win fifty thousand dollars. congratulations you are our one millionth customer. people don't like to miss out on money that should have been theirs. that's why at ally we have the raise your rate 2-year cd. you can get a one-time rate increase if our two-year rate goes up. if your bank makes you miss out, you need an ally. ally bank. no nonsense. just people sense. you walk into a conventional mattress store, it's really not about you. they say, "well, if you wanted a firm bed you can lie on one of those. if you want a soft bed you can lie on one of those." we provide the exact individualization that your body needs. welcome to the sleep number memorial day sale. where you can celebrate our 25-year commitment to a single mission: better sleep for both of you. this is your body there. you can see a little more pressure in the hips. take it up one notch. oh gosh, yes. when you're playing around with that remote, you get that moment where you go, "oh yeah" oh, yeah! ... and it's perfect. they had no idea that when they came to a sleep number store, we were going to diagnose their problems and help them sleep better. and right now, you can save 40% on our innovative sleep number silver edition bed-for a limited time. plus receive special financing on selected beds through memorial day. once you experience it, there's no going back. wow. hurry in to the sleep number memorial day sale only at the sleep number store, where queen mattresses start at just $699. when you call 911, you expect to get help right away, right? for one woman the operator on the end of the line during her emergency actually fell asleep. here's cnn's jeanne moos. >> we've all been there, elbow falling off the afrm rest as we fall asleep. >> to live up to their purpose and potential. >> but it's one thing to snooze during a speech and another to snooze during a 911 call. that's not just breathing. that's snoring. around 12:30 in the morning a call came in from this apartment complex to montgomery county, maryland fire and rescue. >> fire and ambulance. >> hello? hello? >> the dispatcher apparently nods off. >> hold on one second, ma'am. let me get them on the line. >> a second dispatcher takes over but the sleeping one remains on the line as the caller reports her husband is apparently unconscious. >> right now he's all blue. >> but the snoring confuses the second dispatcher, who mistakes it for the victim having trouble breathing. >> tilt his head back. >> yes. >> okay. is that him i hear doing that snoring noises? >> yes. >> are you able to keep that airway open like that? i see the snoring noises stopped. >> not for long. >> is the blueness going away? >> to me it looks not good to me. >> can you actually hear the dispatcher snore maybe 17 or 18 times during the course of the 911 call. according to deputy fire chief scott graham -- >> in my 24 years here this is the only incident where i can recall where a dispatcher has fall i don't know asleep on a 911 call. >> ma'am, is he still making the snoring noises? >> a little bit but he stopped breathing for a little while. >> it turns out the sleeping firefighter was 17 hours into his shift. >> he was about 20 minutes away from going into his rest period. >> now he's on paid administrative leave. as for the patient -- >> he's blue again. >> the deputy chief says the incident had no adverse impact. the sleeping dispatcher wakes up, picking up where he left off, mutters a question. >> what's the address? what's the address? ma'am, what's the address? >> who knew 911 needed a wake-up call. jeanne moos, cnn. >> yes. >> new york. >> you just can't believe it. fired for being too hot? well, who hasn't had that happen to them? one woman says she was canned from her job at a lingerie company in new york because her body was just too much of a distraction. you're going to hear from her live right here tonight at 10:00 eastern time. i'm alina cho at the cnn world headquarters in atlanta. i'm going to see you right back here in just one hour's time at 7:00 p.m. eastern time. keep it here on cnn. "the situation room" with wolf blitzer starts right now. you're in "the situation room." stand by for my exclusive interview with the afghan president, hamid karzai. i'll ask him whether he owes the united states an apology and why he's refusing to allow an american congressman into his country. >> also, former secretary of state colin powell reveals his support for same-sex marriage and his biggest disappointment with president obama in our in-depth interview. andal

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