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Unpacking The Differences: How CPaaS And Network APIs Drive Distinct Innovations

While they share some technical synergies, CPaaS and Network APIs serve different markets and purposes, highlighting the need for complementary strategies. Both are crucial for innovation and digital transformation across sectors. ....

Greg Tavarez , Service Ccaa , Operations Technology , Service Cpaa , Communications Platform , Communications Apis Cpaa , Service Ucaa , Network Apis , Call Center , Network Performance , Wild West , Application Enablement Platform , Revolutionizing Communication , Session Initiation Protocol , Session Border Controllers , Unified Communications , Voice Calling , Number Management , Enhancing Network ,

8x8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities' Election Workloads

New 8x8 Ballot It! Self-Service Offering Empowers Citizens with Election Information Aiming to Boost Turnout for Regional and National Elections in the UK

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United Kingdom , London Borough Of Hounslow , London Borough Of Harrow , Darren Davies , Jamie Snaddon , Service Ccaa , Sefton Council , Contact Center , Technology Adoption , London Borough Of Harrow Council , Service Ucaa , Liverpool City Council , Communications Platform , City Of Westminster Council , Support Manager , Technology Adoption Manager , London Borough , Customised Information , Westminster Council , Local Government , Ways Conversational , Support Local Government , Experience Communications , Unified Communications , Experience Communications Platform ,

8x8, Inc.: 8x8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities' Election Workloads

New 8x8 Ballot It! Self-Service Offering Empowers Citizens with Election Information Aiming to Boost Turnout for Regional and National Elections in the UK 8x8, Inc. (NASDAQ: EGHT), a leading integrated ....

United Kingdom , London Borough Of Harrow , London Borough Of Hounslow , Darren Davies , Jamie Snaddon , Communications Platform , Liverpool City Council , Service Offering Empowers Citizens , Service Ccaa , Sefton Council , Xcaas Experience Communications , Service Ucaa , Technology Adoption , National Elections , Contact Center , London Borough Of Harrow Council , City Of Westminster Council , Self Service Offering Empowers Citizens , Election Information Aiming , Boost Turnout , Support Manager , Technology Adoption Manager , London Borough , Customised Information , Westminster Council , Local Government ,

TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests

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Paul Egger , Anand Subramaniam , Digital Solutions , International Community Boards , Contact Center , Gain Corporation , Service Ccaa , Gain Knowledge Hub , Knowledge Hub , Vice President , Community Boards ,

TELUS International Partners with eGain Corporation to Elevate its Contact Center as a Service Offering with Modern Knowledge Management and AI Functionalities

TELUS International has partnered with eGain Corporation. TELUS International offers the eGain Knowledge Hub? as an integrated solution as part of its Contact Center as a Service offering, or as a. ....

Gain Corporation , Service Ccaa , Telus International , Contact Center , Gain Knowledge , Knowledge Hub ,