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TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests .

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Egain Reports Continued Momentum In New Logo Wins Driven By AI Knowledge Offering

Egain Reports Continued Momentum In New Logo Wins Driven By AI Knowledge Offering
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EGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client

SUNNYVALE, Calif., May 02, 2024 eGain , the leading AI knowledge platform for customer service, today announced an online seminar on generative AI for customer service, featuring one of its.

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eGain Corporation: eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client

eGain Corporation: eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client
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eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client

02.05.2024 - SUNNYVALE, Calif., May 02, 2024 (GLOBE NEWSWIRE) - eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced an online seminar on generative AI for customer service, featuring one of its leading utility clients. .

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