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TELUS International Partners with eGain to Elevate its Conta
TELUS International Partners with eGain to Elevate its Conta
TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities
Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests
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Related Keywords
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Paul Egger ,
Anand Subramaniam ,
Telus ,
Gartner ,
Digital Solutions ,
International Community Boards ,
Contact Center ,
Gain Corporation ,
Service Ccaa ,
Gain Knowledge Hub ,
Knowledge Hub ,
Vice President ,
Community Boards ,