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Southwest's COO will tell senators 'we messed up' over the holiday travel meltdown

NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled. ....

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Southwest explains its meltdown to Congress

Congress is set to receive new evidence Thursday of internal chaos at Southwest Airlines over the Christmas holiday meltdown. ....

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CNN CNN Newsroom June 4, 2024 18:33:00

Cnn s gabe cohen is tracking all this. are we getting a better picture of what went wrong with southwest here? yes, so, abby, we ve been listening to this testimony all afternoon. southwest s pilots union has repeated again and again that they have been raising red flags about southwest airlines ant indicated systems with regard to crew scheduling for years and feel like they were largely ignored. one of the systems that failed after that winter storm back in december. southwest just couldn t reconnect their crews and aircrafts and as you might remember they ended up canceling nearly 17,000 flights. now, we have heard from southwest s chief operating officer and he has apologized again and again as lawmakers grill him about what exactly went wrong and what they re going to do to fix it. here s just one exchange between senator ed markey and southwest s coo, i should say. some of the issues were part ....

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CNN CNN Newsroom June 4, 2024 18:34:00

Of the meltdown. why didn t you do anything about it? we were addressing part of those issues, obviously was unsuccessful but with regard to the crew scheduling we had invested in those areas. well, again, because you did not listen to those warnings, catastrophic conditions were created for passengers by the hundreds of thousands all across the country. that gives you a sense of the pointed questions southwest is getting today. they say they have reimbursed the airline more than 273,000 customers at this point with less than 11,000 to go so they are making progress there. abby. is there anything being done to make sure this doesn t happen to people again? reporter: look, that s been one of the big questions being asked by lawmakers today and southwest is vowing to do better. they say they have a software update to their scheduling system. what i was talking about before that really failed them in december, it s going to be going ....

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FOXNEWS America Reports June 4, 2024 19:41:00

It feels like all our travel plans have been thrown off, if not a little bit, a lot in recent months. we saw what happened over the holidays. this is a democrat senator, exchange on southwest being warned by pilots about the issues, listen to this. did the southwest airline pilots association warn southwest about the issues that led to the meltdown, yes or no. warned about some of the issues part of the meltdown. why didn t you do anything about it. we were addressing part of those issues. obviously it was unsuccessful, but some crew scheduling, we had invested in that areas. that is unacceptable. you were warned. sandra: and you do look at the covid relief aid given to southwest airlines, that s a big part of the story. ten with a lots of zeros behind it. how did we get here and are lawmakers going to get to the bottom of this, gary. they were warned for weeks this was going to happen. i m from buffalo, there was a ....

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