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Leaked internal Southwest message offers look at company's issues

Southwest CEO Bob Jordan and COO Andrew Watterson share what issues led to the airlines' many flight cancellations this week and how they're working to solve them. ....

United States , Bob Jordan , Gary Kelly , Andrew Watterson , Southwest Airlines , Internal Southwest Airlines , Crew Member , Winter Storm Elliott , Ground Operations , Crew Members , Crew Schedulers , Screw Scheduling ,

CNN CNN Tonight June 4, 2024 02:46:00

And hustle bustle that creates a lot of stress. so it s really, really difficult with this happening. and so when you say despicable flying conditions, what is it like? are they stranded at various airports? we just heard from a passenger who it took her 26 hours to get home over christmas. are flight attendants also stranded? yes. flight attendants have been stranded. not only have they been stranded but they ve been left to try to contact crew scheduling for hours on end. we have flight attendants sending us their screen shots of how long they ve been on hold. we have anywhere from 3 to 17 hours of having to wait on hold just to find out what your next assignment is going to be, what your next flight needs to be, where your hotel assignment might be. i mean, that is really despicable to have to wait that long. it s unconscionable. but what is the problem? and what is going on with southwest? why is this happening? it s been a reluctance over many, many years for southwest air ....

Nick Favaza , Flight Attendants , Screw Scheduling , Screen Shots , Hotel Assignment , Southwest Airlines , Isn T ,

KNTV NBC Nightly News With Lester Holt June 4, 2024 00:04:00

Union points to the airline using out-of-date technology to schedule crews. we had flight attendants waiting on hold for 17 hours to get in touch with crew scheduling. and it s deplorable. reporter: one ripple effect compounding the chaos, baggage piling up. nbc s emilie ikeda is at chicago s midway. reporter: travelers who do manage to catch a southwest flight are greeted by yet another challenge upon arrival of epic proportions, sifting through this sea of luggage here at midway to maybe find their bag. we ve been in line for two hours. ricky is checking all the other flights. reporter: rickie and emily jimenez started their journey yesterday, trying to get home to las vegas and their 2-year-old son. after waiting four hours at new york s la guardia airport some lady walks through that was with southwest and said hey, we have 19 tickets to get to atlanta on a bus. anybody want to go on a bus ride? a 13-hour bus ride to get to atlanta. reporter: they hopped on, hopin ....

Ripple Effect Compounding , Screw Scheduling , Flight Attendants , Emilie Ikeda , Epic Proportions , New York , Lady Walks , La Guardia Airport , Journey Yesterday , Las Vegas , Emily Jimenez , Bus Ride , Flight Options ,

Internal Southwest messaging offers look at company's issues

Southwest CEO Bob Jordan and COO Andrew Watterson share what issues led to the airlines' many flight cancellations this week and how they're working to solve them. ....

United States , Bob Jordan , Gary Kelly , Andrew Watterson , Southwest Airlines , Internal Southwest Airlines , Late Tuesday , Crew Member , Winter Storm Elliott , Ground Operations , Crew Members , Crew Schedulers , Screw Scheduling ,

CNN CNN Tonight June 4, 2024 05:46:00

Stranded, they have been left to try to contact crew scheduling for an hours on end. we have flight attendant sending us their screenshots of how long they ve been on hold. we have anywhere from 3-17 hours of having to wait on hold. just to find out what your next assignment is going to be. what your next flight needs to be, where your hotel assignment might be. i mean, that is really despicable to have to wait that long. it is unconscionable. but what is the problem? what is going on with southwest? why is this happening? it has been reluctance of many years for southwest airlines not to invest properly ....

Screw Scheduling , Flight Attendant , Southwest Airlines , Hotel Assignment ,