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Southwest explains its meltdown to Congress channel3000.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from channel3000.com Daily Mail and Mail on Sunday newspapers.
Over its epic travel meltdown over the holidays. on top of hearing from angry customers who had flights canceled or luggage misplaced, today top southwest officials also answered to lawmakers who want to make sure this debacle never hpz again. cnn s gabe cohen has more now on today s hearing and a promise from southwest. let me be clear. we messed up. reporter: southwest s chief operating officer in the hot seat facing lawmakers over their december meltdown. i am deeply sorry. i humbly apologize. i apologize once again. it was a failure epiically from top to bottom. reporter: the pilots union says it sounded the alarm about southwest s flawed systems for years but were ignored. poor performance was condoned. excuses were made. processes atrophied. core values were forgotten. were didn t you do anything about it? thank you, senator. we were addressing part of those issues. obviously, it was unsuccessful with regard to some of the crew ....
Southwest's COO will tell senators 'we messed up' over the holiday travel meltdown nhpr.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from nhpr.org Daily Mail and Mail on Sunday newspapers.