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The 29 Best Customer Service Books You Need to Read

It s valuable to learn from those who have succeeded in what you’re already doing. Read these customer service books to build your knowledge and expertise.

United statesNew yorkFrederick reichheldWilliam zinsserRobb wilsonAnne morrissRobert spectorFrances freiVerlyn klinkenborgJill griffinSimon sinekNicholas webbDale carnegieDan michaeliPatrick lencioniBreanneo reeves

How to solve a workplace problem in 5 steps

How to solve a workplace problem in 5 steps
ksmu.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ksmu.org Daily Mail and Mail on Sunday newspapers.

Anne morrissLeadership consortiumUncommon servicePutting customersUnapologetic leaderEmpowering everyone around youMove fast

Applying SRE principles to CI/CD | Using SLOs, SLIs & Error budgets

Slow, unreliable CI/CD? Learn how to use SLOs, SLIs, and Error Budgets to maintain focus, prioritize effort, and rebuild developer trust in CI/CD.

Theo schlossnagle circonusLucia craciun dave sandersSlis slosYour engineering team honeycombService level objectivesCharity majorsYour engineering teamService level indicatorsContinuous integrationContinuous deploymentHarvard business reviewSite reliability engineersSite reliability engineeringGoogle runs production systemsReliability engineeringGoogle runs production

Nicola Harris

Nicola Harris
gov.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from gov.uk Daily Mail and Mail on Sunday newspapers.

United kingdomNicola harrisCustomer experience committeeUnited kingdom limited as customer experienceVirgin mediaUnited kingdom limitedCustomer experience leadCustomer experience leaderCustomer centric culturePutting customers

Where Should You Focus Customer Experience Management Efforts?

Is it better to go for that lasting impression in customer experience that really delights or to fix something that is broken?

Barbara fredericksonDaniel kahnemanMaksim shebekoHarley manningDan heathKerry bodineRandy larsenBruce temkinXm instituteCorporate executive boardPeak end ruleWhy certain experiences have extraordinary impactData science is keyHarvard business reviewPutting customersWest monroe