Reporter Saraya Wintersmith is always asking questions and seeking new perspectives - and not only on the job. A voracious reader and podcast listener, she follows her curiosity wherever it takes her. She began her career in public media covering Virginia’s General Assembly and now covers Boston City Hall for GBH News. She has reported from Dorchester, Roxbury and Mattapan, focusing on how people live and the issues that shaped their lives. Wintersmith lives in Dorchester and holds a journalism degree from Howard University.
It s valuable to learn from those who have succeeded in what you’re already doing. Read these customer service books to build your knowledge and expertise.
While COVID-19 might have ushered in an unprecedented era of work-from-home, remote work has come under increasing pressure from politicians and executives alike accustomed to the old over-the-shoulder management paradigm.