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New research shows bad customer service threatens $3 7 trillion annually Can AI help?

Bad customer service threatens $3.7 trillion annually for organizations around the globe, according to new research from the Provo-based Qualtrics XM Institute.

United statesBruce temkinLogan stefanichQualtrics xm instituteProvo based qualtricsArtificial intelligenceSalt lake

Bad Customer Service Threatens $3 7 Trillion Annually as Frontline Workers Reach a Breaking Point

Bad Customer Service Threatens $3 7 Trillion Annually as Frontline Workers Reach a Breaking Point
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New zealandUnited arab emiratesUnited kingdomUnited statesSouth koreaHong kongBruce temkinTyler petersenXm instituteQualtrics xm instituteWorld bankArab emirates

Bad customer service could cost $3 7 trillion in annual sales

Over half of customers said they have decreased or entirely cut their spending with a company after a bad customer experience

New zealandQualtrics xm instituteHead of qualtrics xm institute bruce temkinBruce temkinCustomer experienceMarket researchBrand management

The Imperative Of Customer Trust In 2024

Recent research from Qualtrics XM Institute paints a bleak picture of how much trust customers have in the brands they engage with.

Bruce temkinMatthias goehlerQualtrics xm instituteHead of qualtrics xm instituteXm instituteExperience indexCx qualityCustomer trustCustomer experience

Research: Southwest, AirTran top customer experience ratings

Research: Southwest, AirTran top customer experience ratings
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