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Should OTAs and other intermediaries be asking customers for a tip?

Recently, Hopper, an OTA based in Canada, started to ask customers to pay a tip to Hopper as part of the booking. The tip is included automatically in the final price on the final payment page before completing the booking. The customer has to switch the toggle to the off position in order to not pay a tip. ....

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What would be the impact of generative AI like ChatGPT on hospitality?

Recently, there have been a lot of buzz and heated discussions about the impact and role of generative AI like ChatGPT in the hospitality industry and travel in general. From bold predictions that ChatGPT will revolutionize the industry and liberate the industry from the yoke of the OTAs to expert statements that it will lead to complete overhaul of the hotel tech stack and help solve labor shortages in hospitality. ....

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Getting Started in the Metaverse: A Guide for Hoteliers to Navigate the Embodied Internet

The idea of a metaverse is quickly becoming a reality, driven by advancements in virtual and augmented reality technology, blockchain, and Web3. However, the metaverse can be a daunting and perplexing place for those unfamiliar with its workings. At Hospitality Net, we aim to clarify the process of getting started in the metaverse by addressing crucial questions, such as the initial steps to take, essential information to be aware of, necessary team members, the role of met-agencies, and whether it is accessible to everyone. So, how would you give entrepreneurs a straightforward answer to navigating this new frontier and kickstarting its business potential? ....

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How to Leverage Blockchain Technology in the Travel and Hospitality Industries?

Blockchain technology is directly connected to the concept of a utopian metaverse, as the ideal vision of embodied internet can only be achieved through decentralization. This is where blockchain technology comes in, providing a secure, transparent, and decentralized way of recording data, making it an attractive solution for various industries, including ours. ....

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The Salmon of Doubt: What Tech Will Revolutionize the Hospitality Industry in 2023?

English author Douglas Adams, famous for The Hitchhiker s Guide to the Galaxy (and contributing to a Monty Python s Flying Circus sketch), was a technology enthusiast. In a (very contemporary, even to this day) essay titled "How to Stop Worrying and Learn to Love the Internet," published in The Sunday Times in 1999, Adams proposed rules for our relationship with technology. According to him, anything that exists when you re born is normal, anything invented between the ages of 15 and 35 is exciting and innovative, and anything invented after 35 is unnatural. ....

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