weeks ago. it s terribly disappointing because we ordered these things on december 1st. we got to the front of the line after waiting for about an hour and they said it hasn t been processed yet. reporter: disappointed customers stormed online customer support tweeting got same message. still waiting for the response from this morning along with my granddaughter s christmas gift. how are you doing today? reporter: u.p.s. isn t the only delivery company experiencing delays. people lined up in oregon on christmas day. they left me a note so i can go to my parents and give my mom her gift. meanwhile, u.p.s. expects the vast majority of packages to be delivered today. and it s not just u.p.s. and fedex that are in trouble with their customers, it s those online companies, carol, that rely on their services. amazon.com says they ll be refunding shipping charges, giving out gift cards, $20 gift cards. who knows what the estimated
network, immediately preceding christmas. some shipments were delayed. but many are still unhappy. they re still blaming it on ice storm which was 2 1/2 weeks ago. it s terribly disappointing. we ordered these things on december 1st. we got to the front of the line after waiting for about an hour and said it hasn t been processed yet. reporter: disappointed customers stormed online customer support, tweeting got same message, still waiting for a response from this morning, along with my granddaughter s christmas gift. busy during december? who would have thought it? #bunchofclowns. how are you doing today? . reporter: people lined up at this fedex shipment center in oregon on christmas day. thank god they re open. i can go to my parents and give my mom her gift. reporter: meanwhile, u.p.s. says they expect the vast majority of packages to be delivered today. online companies who rely heavily on u.p.s. s service are making amends.
experiencing delays. people lined up at this fedex shipment center in oregon on christmas day. they left me a note. thank god they re open, so i can go to my parents and give my mom her gift. reporter: meanwhile, u.p.s. says they expect the vast majority of packages to be delivered today. online companies who rely heavily on u.p.s. s service are making amends. or trying to make amends anyway. they say they re giving gift cards and refunding the charge of shipment for some of their customers. hopefully they can make amends for those botched shipments. kate? all right. thanks so much. we ll check back in with you soon. a lot of people are grabbing receipts, he s talking about problems with u.p.s. and fedex. a lot of people grabbing their receipts, gift cards, heading out, hitting the cold. why? they want to hit the stores today. retailers hoping to cash in on the last few days of 2013 to turn a profit. we re not only talking about wrapping paper and ornaments and the like.
ago. in a video released by al qaeda on christmas day a former u.s. government contractor, warren weinstein, calls on president obama to negotiate his freedom. now i need my government, it seems that i have been totally abandoned and forgotten. cnn s barbara starr is at the pentagon with more on this story. good morning. reporter: good morning, carol. worth recalling what happened to this man working in pakistan as a u.s. government contractor. 72-year-old warren weinstein was taken captive, kidnapped out of his house when gunmen broke in and overpowered his security team. the head of al qaeda claimed responsibility for that attack. there have been previous videos, photos, signs of life but this latest video shows weinstein really in pretty poor shape.