barrett to remain in police custody. now to the ant artic sea and bad news for the dozens of explorers stranded on a ship in the ice. chinese vessel racing to the rescue has also run into too much ice and it can t make it to the stranded ship. so what s next in the stranded passengers are pinning their hopes on an australian rescue ship. it s better equipped to get through the ice and could get there by sunday. now to the latest on the holiday package delivery delay. u.p.s. and amazon will offer refunds to customers whose packages did not make it in time for christmas. am zon is offering $20 gift cards and refunds on shipping costs and u.p.s. is refunding shipping charges. now to a good deal for some lucky airline travelers. delta says it will honor tickets bought during a web site commuter glitch. yesterday, the glitch triggered amazing ticket prices like round trip tickets to hawaii for seven bucks. now to times square and
custody. now to the ant artic sea and bad news for the dozens of explorers stranded on a ship in the ice. chinese vessel racing to the rescue has also run into too much ice and it can t make it to the stranded ship. so what s next in the stranded passengers are pinning their hopes on an australian rescue ship. it s better equipped to get through the ice and could get there by sunday. now to the latest on the holiday package delivery delay. u.p.s. and amazon will offer refunds to customers whose packages did not make it in time for christmas. am zon is offering $20 gift cards and refunds on shipping costs and u.p.s. is refunding shipping charges. now to a good deal for some lucky airline travelers. delta says it will honor tickets bought during a web site commuter glitch. yesterday, the glitch triggered amazing ticket prices like round trip tickets to hawaii for seven bucks. now to times square and
weeks ago. it s terribly disappointing because we ordered these things on december 1st. we got to the front of the line after waiting for about an hour and they said it hasn t been processed yet. reporter: disappointed customers stormed online customer support tweeting got same message. still waiting for the response from this morning along with my granddaughter s christmas gift. how are you doing today? reporter: u.p.s. isn t the only delivery company experiencing delays. people lined up in oregon on christmas day. they left me a note so i can go to my parents and give my mom her gift. meanwhile, u.p.s. expects the vast majority of packages to be delivered today. and it s not just u.p.s. and fedex that are in trouble with their customers, it s those online companies, carol, that rely on their services. amazon.com says they ll be refunding shipping charges, giving out gift cards, $20 gift cards. who knows what the estimated
online sales. meanwhile, amazon which uses u.p.s. is also apologizing to customers. and has announced that it s going to be refunding shipping charges and also offering a gift card to compensate. and donna, you know, these companies are saying it was partially the weather, but they re also saying it was partially the sheer number of packages that were shipped this year. you would think though that u.p.s. and fedex would have seen this coming, it being the holiday season and all. how did they not? how are they caught so flat footed? you know, clearly, they did not anticipate the kind of demand that they encountered. they do plan for demand. u.p.s. delivers 16 million packages a day and they said that they expected an 8% increase. but they seemed to have gotten far more than that. a lot of, you know, online