weeks ago. it s terribly disappointing because we ordered these things on december 1st. we got to the front of the line after waiting for about an hour and they said it hasn t been processed yet. reporter: disappointed customers stormed online customer support tweeting got same message. still waiting for the response from this morning along with my granddaughter s christmas gift. how are you doing today? reporter: u.p.s. isn t the only delivery company experiencing delays. people lined up in oregon on christmas day. they left me a note so i can go to my parents and give my mom her gift. meanwhile, u.p.s. expects the vast majority of packages to be delivered today. and it s not just u.p.s. and fedex that are in trouble with their customers, it s those online companies, carol, that rely on their services. amazon.com says they ll be refunding shipping charges, giving out gift cards, $20 gift cards. who knows what the estimated