network, immediately preceding christmas. some shipments were delayed. but many are still unhappy. >> they're still blaming it on ice storm which was 2 1/2 weeks ago. it's terribly disappointing. we ordered these things on december 1st. >> we got to the front of the line after waiting for about an hour and said it hasn't been processed yet. >> reporter: disappointed customers stormed online customer support, tweeting got same message, still waiting for a response from this morning, along with my granddaughter's christmas gift. busy during december? who would have thought it? #bunchofclowns. >> how are you doing today? >>. >> reporter: people lined up at this fedex shipment center in oregon on christmas day. >> thank god they're open. i can go to my parents and give my mom her gift. >> reporter: meanwhile, u.p.s. says they expect the vast majority of packages to be delivered today. online companies who rely heavily on u.p.s.'s service are making amends.