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Opinion: Air Canada s Chatbot Case Didn t Need A Trial

Opinion: Air Canada s Chatbot Case Didn t Need A Trial
simpleflying.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from simpleflying.com Daily Mail and Mail on Sunday newspapers.

British columbiaUnited kingdomIra parghiVesalainen shutterstockJake moffatAir canadaVancouver sunCivil resolution tribunalCanada boeingTicket refund applicationChristopher riversVincenzo paceJoe kunzlerArs technicaResolution tribunalTero vesalainen

Air Canada responsible for errors by website chatbot - Victoria Times Colonist

An Air Canada passenger has won his fight after the airline refused him a retroactive discount, claiming it wasn’t responsible for its chatbot.

British columbiaGabor lukacsBrent arnoldJake moffattIra parghiAir canadaChristopher riversSuperior courtAir passenger rights

AI chatbots aren t always a saving grace Ask Air Canada why

A recent case of Air Canada forced to compensate a passenger misled by the airline's chatbot raises concerns on AI oversight in customer service.

British columbiaIra parghiMel crockerVancouver sunAir canadaChief information officerArtificial intelligenceTribunal member

Air Canada chatbot decision a reminder of company liability: experts

As AI-powered systems become capable of answering increasingly complex questions, companies have to decide if it’s worth the risk.

British columbiaPointe claireNew yorkUnited statesJake moffattAllison hanesJosh freedPierre paulJean francois robergeAdrian wyldIan bickisBrent arnoldGabor lukacsIra parghiYara el soueidiMontreal gazette

Air Canada: Decision a reminder of liability, says experts

A decision on Air Canada s liability for what its chatbot said is a reminder of how companies need to be cautious when relying on artificial intelligence, experts say.

Ira parghiGabor lukacsBrent arnoldJake moffattConsumer financial protection bureauAir canadaResolution tribunalChristopher riversSuperior courtAir passenger rights

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