Air Canada told it is responsible for errors by its website chatbot vancouversun.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from vancouversun.com Daily Mail and Mail on Sunday newspapers.
TORONTO - A decision on Air Canada's liability for what its chatbot said is a reminder of how companies need to be cautious when relying on artificial intelligence, experts say.
A B.C. small claims court decision showed that Air Canada tried to deny liability when its chatbot gave misleading information about the airline's bereavement fares.