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What Air Canada Lost In Remarkable Lying AI Chatbot Case

The crux of the Air Canada case lay in a disagreement between the airline s chatbot and the airline’s Bereavement Fares Policy webpage.

Calin rovinescuMel crockerAir canadaUs consumer financial protection bureauTicket refund applicationBereavement fares policyFailure wasCivil resolution tribunal memberArtificial intelligence labsAir canada presidentFuture travel experienceBusiness travelerVice presidentChief information officer mel crockerFinancial protection bureauCivil resolution tribunal

AI chatbots aren t always a saving grace Ask Air Canada why

A recent case of Air Canada forced to compensate a passenger misled by the airline's chatbot raises concerns on AI oversight in customer service.

British columbiaIra parghiMel crockerVancouver sunAir canadaChief information officerArtificial intelligenceTribunal member

Air Canada must honor refund policy invented by airline s chatbot

Air Canada appears to have quietly killed its costly chatbot support.

British columbiaMel crockerJake moffattAir canadaVancouver sunAlvin manStock editorialGetty imagesTicket refund applicationCivil resolutionChristopher rivers

Air Canada to use AI to handle simple customer service issues

"The biggest benefit of AI to us is that it fundamentally creates a better customer experience," the company's VP said

Mel crockerKaylie tiessenAdrian mcdermottAir canadaVice presidentChief information officer mel crockerSimu liuvoicedAsian america

How AI is changing the jobs of call centre workers

In the customer service realm, AI is still in the process of changing the nature of jobs, rather than replacing human labour altogether

United statesJeff gallinoLas vegasMel crockerSean obradyKaylie tiessenAir canadaCulinary workers unionMcmaster university degroote school of businessCornell universitySeano bradyMcmaster universityDegroote schoolStatistics canadaAud url

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