who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. i my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. a lot of my roles got taken away from me and given to healthcare assistants who had been trained up, not even healthcare assistants with a huge amount of clinical experience. i think the major risk by giving these tasks to people with less training and less knowledge is that they don t know what they don t know and that s when things get missed. this doctor says she left 0perose because of
Helen Salisbury: GPs aren t to blame for delays in emergency departments
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Helen Salisbury: Training our replacements
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Helen Salisbury: No jobs for GPs—we ll be missed when we re gone
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