qualified medical staff who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. 0perose health has grown rapidly in recent years. since 2016, it s spent millions buying gp practices across england. it now runs 70 surgeries with nearly 600,000 patients, making it the biggest gp provider to the nhs. panorama has spoken to a dozen former employees from across the 0perose group. one is a nurse who says she was sidelined in favour of lower paid, less q
don t write off somebody because they re in a wheelchair. look at what they can do when they ve got the right help and support they can climb mount kilimanjaro. good morning from this factory in rochdale, where they cut doors into shape. what shape is the uk economy in? we get the latest figures this morning. england s greatest ever anotherjoe root century his fastest ever has his team mates purring over his performance. good morning. many of us starting off with a fair bit of cloud this morning. some sunshine. the cloud will build through the day. patchy rain at the far north. this week it is getting warmer, especially across england and wales. details coming up. good morning. it s monday, june the 13th. more home grown produce and more support forfarmers they ll be the central promises within the government s food strategy for england, which is released later today. the plan should improve food security, but well publicised recommendations to reduce consumption of
turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. 0perose health has grown rapidly in recent years. since 2016, it s spent millions
that in contrast. see you later. with a shortage of doctors and gp appointments in the uk becoming increasingly difficult to book, there s evidence that one provider of nhs gp services could be risking the health of patients. an investigation by the bbc s panorama programme suggests 0perose health is using less qualified, cheaper staff, without adequate supervision leading some to claim it s putting profit before patient care. jacqui wakefield reports. hi. i m starting today as a receptionist. i worked undercover at this busy london surgery for almost six weeks. we re not naming the practice or anyone who works there. you ve been waiting for six months. honestly, if i could help, i would. it s owned by 0perose health, the uk s biggest gp chain with 70 surgeries and almost 600,000 patients. while i was working at the practice,