qualified medical staff who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. 0perose health has grown rapidly in recent years. since 2016, it s spent millions buying gp practices across england. it now runs 70 surgeries with nearly 600,000 patients, making it the biggest gp provider to the nhs. panorama has spoken to a dozen former employees from across the 0perose group. one is a nurse who says she was sidelined in favour of lower paid, less q
who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. i my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. a lot of my roles got taken away from me and given to healthcare assistants who had been trained up, not even healthcare assistants with a huge amount of clinical experience. i think the major risk by giving these tasks to people with less training and less knowledge is that they don t know what they don t know and that s when things get missed. this doctor says she left 0perose because of
to bring you some pictures that we showed you earlier of the two having a cup of tea in the garden behind downing street. there are the pictures again. that looks pleasant. the pair are going to be holding talks for about one hour, before then president biden continues on then president biden continues on the next stop of his very brief itinerary here in the united kingdom. he will be heading to windsor castle where he will be meeting king charles. on the agenda with prime minister sue nack we understand that the ongoing war in ukraine will dominate those talks. prime minister rishi sunak. also issues like artificial intelligence, climate change, perhaps even the issue of trade between the two countries. let as bring adam back in. looking at those pictures of the pair in the garden there. trade was
just be the logistical challenge of the sheer number of pupils there. thank you for that. let s return now to the meeting in downing street between president biden and prime minister, rishi sunak, ahead of nato s annual summit on tuesday. the us president told mr sunak that the relationship between the two countries was rock solid . my colleague rajini vaidyanathan is in downing street. so they had a nice cup of tea in the garden and a very friendly conversation, it sounds like. friendly, and also quite a brief one. the meeting here lasted under an hour. we don t know yet what exactly they talked about in their discussions. we haven t had the readouts from downing street or the white house. i am joined now by our
when things get missed. this doctor says she left 0perose because of the pressure. we were being asked to do increasingly more work so that was one thing. so we just had more and more patients to a level that i have never seen before in general practice you are rushing things and it doesn t always feel safe. people aren t receiving the care they need and mistakes do happen. sun s out, nice cup of tea in the garden. in basingstoke, 76 year old john and his wife diane both have ongoing health issues and rely heavily on their local surgery. we had a very good gp. we could get appointments to see him quite readily, not necessarily the same day obviously, but certainly within a couple of days or a week. during the pandemic,