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A Reuters report found that Tesla told NHTSA and customers that the frequent failures of defective parts in its electric vehicles were caused by driver "abuse," such as hitting a curb. In 2020, Tesla gave that explanation in a letter to the safety agency explaining why it would not recall a suspension part called the aft link in the United States, despite having just recalled it in China.

United statesElon muskRichard blumenthalEdwardj markeyTraffic safety administrationSweden transport agencyNational highway traffic safety administrationSenators richard blumenthalTransport agencyNorwegian public roads administrationTesla recallsSafety flawsDefective partsWarranty costsSubstandard qualityCustomer retention