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Attrition rates in PH contact center firms continue to go down

Attrition rates in PH contact center firms continue to go down
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Philippines , Metro-manila , Philippines-general , The-philippines , Haidee-enriquez , Jamea-garcia , Mickey-ocampo , Contact-center-association-of-the-philippines , Contact-center-association , Retention-survey , Willis-towers-watson , Alorica-philippines

Attrition rate at call centers expected to dip below 45%

Attrition rate at call centers expected to dip below 45%
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Contact centers post slowing attrition rate

Contact center firms in the country are registering declining attrition rates amid flexible work arrangements and expansions being undertaken in the countryside, according to the Contact Center Association of the Philippines. ....

Metro-manila , Philippines-general , Philippines , Philippine , Benguet , Palawan , Dapitan , Manila , Batangas , Batangas-city , Haidee-enriquez , Jamea-garcia

Skills Development in IT-BPM Sector: Matching skills with needs

Skills Development in IT-BPM Sector: Matching skills with needs
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Don-bosco , City-of-paranaque , Philippines , Philippine , Benguet , Contact-center-association-of-the-philippines , Customer-service , Dualtech-training-institute , Industrial-technology , Business-process-association-of-the-philippines , Information-technology

CCAP Keeps Confidence on Contact Center Sector's Resilience and Revenue Potential

CCAP Keeps Confidence on Contact Center Sector's Resilience and Revenue Potential
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Rizal , San-carlos , Negros-occidental , Philippines , Cavite , Cavite-city , Pampanga , Davao-city , Bacolod-city , Bacolod , Palawan , Dapitan