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CCAP keeps confidence on contact center sector's resilience and revenue potential

CCAP still optimistic about AI despite concerns raised by several government leaders. ....

Rizal , San-carlos , Negros-occidental , Philippines , Cavite , Cavite-city , Pampanga , Davao-city , Puerto-princesa , Bacolod-city , Bacolod , Metro-manila

Despite AI onslaught, local BPO sector sees $32.16-B revenues in 2024

Despite AI onslaught, local BPO sector sees $32.16-B revenues in 2024
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Batangas-city , Philippines , Tarlac , City-of-tarlac , Cavite , Cavite-city , Palawan , Dapitan , Davao , Davao-city , Metro-manila , Philippines-general

Contact centers see 2024 revenue of $32.16 billion - BusinessWorld Online

Contact centers see 2024 revenue of $32.16 billion - BusinessWorld Online
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Cavite , Cavite-city , Philippines , Batangas-city , Rizal , San-carlos , Negros-occidental , Pampanga , Davao-city , Puerto-princesa , Davao , Tarlac

Contact centers seen to grow 9% to $32.2 billion

THE country’s contact center sector is expected to grow by 9 percent to around $32.16 billion in 2024, according to the Contact Center Association of the Philippines (CCAP). In a statement on Monday, CCAP said this “conservative” projection is based on a yearly average sectoral revenue growth of about 9… ....

Cavite , Cavite-city , Philippines , Bacolod-city , Bacolod , Davao , Davao-city , Pampanga , Batangas-city , Puerto-princesa , Tarlac , City-of-tarlac

Contact center revenues seen at $32B

Contact center revenues seen at $32B
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Philippines , Cavite , Cavite-city , Iloilo , Iloilo-city , Davao , Davao-city , Rizal , San-carlos , Negros-occidental , Batangas-city , Tarlac