Leveraging omnichannel can dramatically improve debt collection, customer service

It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.

Related Keywords

South Africa , South Africans , , Contact Centre , Martie De Beer , Telviva , Mnichannel , Debt Collection , Customer Service , Ontactability , Ms , Whatsapp , Managed Service , Human Agents , Open Standards , Apis , Smart Assistants ,