Exposing the myth that retail digital strategies demand three years to yield results – it s time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.
It s vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Currently, 80 per cent of products of the brand are crafted in-house at its furniture production facilities that span approximately 15 lakh square feet. Going forward, the brand plans to establish 7 to 8 new warehouses in the next 24 to 36 months.