It s vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Telviva has designed a service experience ecosystem for its contact centre customers geared towards delivering a full service to a company that runs a contact centre, says Kelvin Brown, director at AnD Communications.
The partnership strengthens Logicalis’ capability to deliver connectivity solutions that are fit for purpose in both enterprise and SME customer environments.