Rail Madad one-stop helpline for passengers launched
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Railways received 278 complaints in last 11 months regarding quality of food, supply of packaged drinking water
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Rail Madad Helpline: The new helpline number 139 will take over all existing helpline numbers
Indian Railways has integrated all railway helplines into a single number 139 , which is now the main Rail Madad Helpline, for quick grievance redressal and enquiry mechanism during train journeys for passengers. According to a statement shared by the Railway Ministry, the new helpline number 139 will take over all the existing helpline numbers, so that the process becomes easier for passengers to connect with railway authorities, in order to address needs or enquiries during the travel. Several grievances helpline numbers were discontinued by railway authorities last year. (
Updated Mar 08, 2021 | 16:39 IST
The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing (asterisk) Railway announces integrated Rail Madad helpline number “139” for all queries, complaints and assistance | Photo Credit: ANI
New Delhi: To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railways has integrated all railway helplines into a single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey.
As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel. Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discont