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Updated Mar 08, 2021 | 16:39 IST
The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing (asterisk) Railway announces integrated Rail Madad helpline number “139” for all queries, complaints and assistance | Photo Credit: ANI
New Delhi: To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railways has integrated all railway helplines into a single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey.
As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel. Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discont