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Putting the Customer Effort Score Into Action

It's one thing to measure a customer's effort using your products or services but how do you take that data and make it actionable?

Paul hagenHadrien legoupilJakob owens unsplashCorporate executive boardBrand healthCustomer effort scoreEffort scoreNet promoter scoreCustomer churn rateCustomer satisfaction scoreDave mingleHow it can help build betterImprove your customer effortEffort score throughCustomer experience indexStrong place

8 Tips for a Better Customer Experience Strategy

A thoughtful, dynamic CX strategy is critical to the success of any organization’s CX effort.

Katrina klierJennifer kline shernoffHoward pyleJulie casteelErick kellyVivek astvanshPurdue universityKelley school of business at indiana universityHigh impact customer experienceAlignmint growthWhat is customer satisfaction scoreCross functional teams withKelley schoolCustomer effort scoreHow it can help build betterWest monroe partners

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