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Nine honored at Alumni Award of Merit Gala

Nine honored at Alumni Award of Merit Gala
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8 Tips for a Better Customer Experience Strategy

A thoughtful, dynamic CX strategy is critical to the success of any organization’s CX effort.

Katrina klierJennifer kline shernoffHoward pyleJulie casteelErick kellyVivek astvanshPurdue universityKelley school of business at indiana universityHigh impact customer experienceAlignmint growthWhat is customer satisfaction scoreCross functional teams withKelley schoolCustomer effort scoreHow it can help build betterWest monroe partners

4 Examples of Customer Experience Initiatives and Implementations Gone Wrong

4 Examples of Customer Experience Initiatives and Implementations Gone Wrong
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United statesAli cudbyAlex claroFailure to emphasize customer service trainingPurdue universityAmerican airlinesBetter business bureauCompany failureResources means unfulfilledBrooks bellCommunicate bad newsAlignmint growthPromises contributeAlec pow

What Does It Take to Deliver Great Customer Experience on Social Media?

What Does It Take to Deliver Great Customer Experience on Social Media?
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Myasia burnsNeosha gardnerAli cudbyDoug longeneckerVivek astvanshPurdue universityIndiana university kelley school of businessAdair park neosha gardnerSocial media voice withAlignmint growthMandate arent enoughGreat customerIndiana university kelley schoolSufficient staffSocial mediaடக் லோன்கேனெக்கேற்

When Things Go Wrong: Customer Communications Dos and Don ts

When Things Go Wrong: Customer Communications Dos and Don ts
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France generalAli cudbyEric fischgrundPurdue universityCustomer trust by avoiding theMckinsey coMary yorkYork public relationsCrisis managementGiving customers peaceCustomer trust by avoidingAlignmint growthபர்‌ட்யூ பல்கலைக்கழகம்மகிந்ஸீ இணைமேரி யார்க்யார்க் பொது உறவுகள்