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Customer Experience Hits and Misses: The Right Evaluation Is Everything

CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.

Randy frischMichael manfredoJeb dasteelDasteel consultingWest monroeImprove your customer effortCustomer journeyMetrics and analyticsCustomer experienceMarketing strategyCustomer feedbackCustomer experience managementVoice of the customerCustomer successCustomer effort score

Putting the Customer Effort Score Into Action

It's one thing to measure a customer's effort using your products or services but how do you take that data and make it actionable?

Paul hagenHadrien legoupilJakob owens unsplashCorporate executive boardBrand healthCustomer effort scoreEffort scoreNet promoter scoreCustomer churn rateCustomer satisfaction scoreDave mingleHow it can help build betterImprove your customer effortEffort score throughCustomer experience indexStrong place

What Is Customer Effort Score (CES)? And How Can It Help Build Better CX?

What Is Customer Effort Score (CES)? And How Can It Help Build Better CX?
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Devin schumacherRick delisiDaniel rodriguezJeannie waltersMatthew dixonNick tomanEffort scoreNet promoter scoreCustomer churn rateCustomer satisfaction scoreCustomer effort scoreCustomer effortWhy you should care aboutGood customer effortImprove your customer effortInterpret customer effort score