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Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham

Tom luckhamFinancial ombudsman serviceChartered institute of loss adjusters cilaChartered insurance institute ciiWillis towers watsonClimate changeHome insuranceClaims inflationConsumer duty

A big Hill to climb: what the CII s new CEO must do

Editor’s View: As soon as Legal Services Board CEO Matthew Hill, pictured, was named the Chartered Insurance Institute’s third CEO in as many three years,

Emma ann hughesMatthew hillLegal services boardInsurance instituteChartered insurance instituteSian fisherAlan vallanceChartered insurance institute cii

Matthew Hill named CEO at the CII - Insurance Age

The Chartered Insurance Institute has appointed Matthew Hill as group CEO joining in early April.

Alan vallanceGill whiteMatthew hillInstitute of chartered accountantsInsurance instituteChartered insurance instituteChartered accountantsChartered insurance institute ciiNited kingdom uk

CII replaces Vallance with Legal Services Board CEO

The Chartered Insurance Institute has hired Matthew Hill, currently CEO of the Legal Services Board, as the group’s third CEO in as many years.

Matthew hillLegal services boardInsurance instituteChartered insurance instituteAlan vallanceIan fisherChartered insurance institute cii

Satisfaction with insurers back to pre-pandemic levels

Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.

Public trust indexInsurance instituteChartered insurance instituteChartered insurance institute ciiCustomer serviceTravel insuranceData amp rankingsOtor personalProperty personal

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