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How regulation, AI and customer expectations are transforming claims

Amid regulatory change and customer expectations shifting from simply getting the pay-out to requiring a streamlined process, Patrick Hayward, consultant at

Patrick haywardInsurance instituteFinancial conduct authorityPublic trust indexAltus consultingChartered insurance instituteConsumer dutyConsumer duty

Satisfaction with insurers back to pre-pandemic levels

Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.

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Consumer satisfaction with insurance policies matches previous peak

Consumer satisfaction with insurance policies matches previous peak
ifamagazine.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ifamagazine.com Daily Mail and Mail on Sunday newspapers.

United kingdomMatt connellGroup policy public affairsPublic trust indexInsurance instituteChartered insurance institutePublic affairs directorTrust index

Does travel insurance need a revamp? - Insurance Post

News editor view: After recent travel stories made front page news, stranded travellers were left without much hope for financial compensation. Could this have

United kingdomIsle of angleseyCity ofKaren bealesInsurance institutePublic trust indexDaily mailFlegal insuranceInsurance postChartered insurance institute

Trade Voice: CII s Matthew Connell on how the industry measures up on Consumer Duty outcomes

Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says the trade body’s outcome monitoring suggests insurers and

Matthew connellInsurance institutePublic trust indexChartered insurance instituteConsumer dutyTrust indexChartered insurance institute ciiConsumer duty