select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘Yes’ on the message. You will be taken to the ‘Applicant Details’ screen
select ‘Pm1’ on the toolbar. The ‘Payment Details’ screen will display
Note: If it is a joint claim, select either ‘Pm1’ for the first customer or ‘Pm2’ for the second customer depending on which customer has opened the bank account.
enter the new bank account number in the ‘Account No’ field
enter the bank sort code in the ‘Sort Code’ field
Step 5
Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries.
Check whether you can continue to process the work item. Follow the guidance in TCM0138020
then, if you can continue to process the work item
compare the existing customer’s address and the failed customer’s address you noted on form TC648.
If the addresses are different, you can’t be sure it’s the same child or young person, go to Step 6.
If the addresses are the same, then it’s the same child or young person, go to Step 7.
then
Step 6
Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries.
Check whether you can continue to process the work item. Follow the guidance in TCM0138020 (link is external) , then, if you can continue to process the work item
Compare the existing customer’s address and the failed customer’s address.
If the addresses are different, you can not be sure it is the same child or young person, go to Step 7.
If the addresses are the same, then it is the same child or young person, go to Step 8.