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TCM0284220 - Tax Credits Manual - HMRC internal manual
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TCM1000017 - Tax Credits Manual - HMRC internal manual
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select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘Yes’ on the message. You will be taken to the ‘Applicant Details’ screen
select ‘Pm1’ on the toolbar. The ‘Payment Details’ screen will display
Note: If it is a joint claim, select either ‘Pm1’ for the first customer or ‘Pm2’ for the second customer depending on which customer has opened the bank account.
enter the new bank account number in the ‘Account No’ field
enter the bank sort code in the ‘Sort Code’ field
select the ‘SOC - Yes’ checkbox
select ‘Yes’ in the ‘Signature’ checkbox
Note: If the customer has not signed the Annual Declaration, you treat it as signed.
enter the date the Annual Declaration was received in the ‘Received Date’ field
select ‘OK’. You will be taken to the ‘Declaration’ screen
select ‘Paper’, ‘Telephone’ or ‘Digital’ as appropriate in the ‘Change Source’ field
select ‘Process’
select the ‘SOC - No’ checkbox
select ‘Yes’ in the ‘Signature’ checkbox
Note: If the customer has not signed the Annual Declaration, you treat it as signed.
enter the date the Annual Declaration was received in the ‘Received Date’ field
Step 2
Check the claim form for any appointee details. This will be shown on page 11 of the claim form.
If the claim form does not contain any appointee details, go to Step 3.
If the claim form contains details of an appointee and the details are the same as the customer’s details
do not capture the details of the appointee
If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information
do not contact the customer for any of the missing information
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