Step 5
Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries.
Check whether you can continue to process the work item. Follow the guidance in TCM0138020
then, if you can continue to process the work item
compare the existing customer’s address and the failed customer’s address you noted on form TC648.
If the addresses are different, you can’t be sure it’s the same child or young person, go to Step 6.
If the addresses are the same, then it’s the same child or young person, go to Step 7.
then
Step 6
Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries.
Check whether you can continue to process the work item. Follow the guidance in TCM0138020 (link is external) , then, if you can continue to process the work item
Compare the existing customer’s address and the failed customer’s address.
If the addresses are different, you can not be sure it is the same child or young person, go to Step 7.
If the addresses are the same, then it is the same child or young person, go to Step 8.
You don’t need to follow this guidance if
the claim has been awarded
the claim has been withdrawn.
Background
The Rule 12 pre-award residency verification failure MU is populated when the customer tells us on their tax credits claim form any combination of the following
they are subject to immigration control
they live outside the United Kingdom (UK)
they work outside the UK.
Different specialist teams will work the Rule 12 verification failure depending on the nationality of the customers and what caused the Rule 12 verification failure.
Note: for customers who are UK nationals follow the UK national route in this guidance.
Check for any change of circumstances. To do this
check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance
check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208.
Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
Note: From 6 April 2012 notified change of circumstances which will result in an increase in entitlement will be backdated to a maximum of one calendar month.
Step 3
If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent
check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State.
Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate.
check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208
check the manual file and free format screen for any information relating to a change, if there has been a change of address affects which area authority within the EU Member State you need to contact for information about the family composition. Check that the correct E Forms, UK-PL or SEDs have been issued to the correct EU Member State, for how to do this, use TCM0305100