Step 5
Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries.
Check whether you can continue to process the work item. Follow the guidance in TCM0138020
then, if you can continue to process the work item
compare the existing customer’s address and the failed customer’s address you noted on form TC648.
If the addresses are different, you can’t be sure it’s the same child or young person, go to Step 6.
If the addresses are the same, then it’s the same child or young person, go to Step 7.